Job Description
- Plan, Manage and deliver AI related transformation activities.
Key Responsibilities
- Support squad lead in delivering AI based transformation for the bank.
- Carry out business analyst function for AI system user requirement, system integration and UAT/SIT planning.
- Carry out end to end process transformation workshop to identify pain points and AI based use cases to improve customer journey.
- Draw As – Is and To – Be process maps, User Requirements, Testing Plan, etc
- Carry out peer analysis and relevant research prior to engaging with stakeholders to firm up pain points and solutions.
- Prepare RFQ, RFP, POC requirements with stakeholders and work on implementation by liaising with various stakeholders and realize identified benefits.
- Work with stakeholders to carry out validation of POC for identified use cases, firm up business case and work with various stakeholders to present in various committees.
- Be patient and good listeners to narration of pain points by various stakeholders. Validate assumptions, narrations and pain points
- Liaise with solution providers within / external to RHB to identify and propose solutions to stakeholders
- Drive to conclusion basis on assumptions and convert ideas to actions as agreed with stakeholders.
- Initiate, run, manage and track project (at various stages) started as a result of agreement with stakeholders to resolve identified pain points
- Think laterally, so that 360 deg view of process / project is obtained. Holistic impact of actions are analyzed prior implementations.
- Act as change / continuous improvement ambassador for the identified initiatives
- Aid Squad Lead, to engage and present to GMC members, SBS/SFS, SBG/SFG and BG/FG Heads on the proposed initiatives and getting the buy-in, approval and sign-off.
- Prepare and complete the proposal paper/memo for any proposed initiatives to secure GMC / SBS / SFS / SBG / SFG / BG / FG buy-in, approval and sign-off.
- Undertake other assignments as required.
Education:
- Minimum Bachelor’s Degree in any field
Level of Experience:
- 3-5 Years of working experience in transformation / process improvement within Banking industry or consulting.
- Good experience in using various forms of AI (Gen AI, Agentic AI etc.) to improve productivity at enterprise level.
- Prior experience of AI implementation.
Skills Required
- Bachelor's Degree in any field
- 3-5 years of experience in transformation or process improvement
- Good experience in using AI to improve productivity
- Prior experience of AI implementation
What We Do
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services. TOGETHER WE PROGRESS Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so. Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region. We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead. We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future. We invite you to join us as we work towards a better and brighter future for all.
