ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley and AccessHQ are now all part of NCS Australia.
About us:
We are NCS Australia! We have brought together Australia’s best tech talent, working as one to harness technology and advance our communities, to make the extraordinary happen.
We're proud of our rich history of partnering with our clients to develop end to end digital technology solutions to accelerate their transformation and innovation journey. For over 40+ years our diverse global teams have delivered large-scale, mission-critical, multi-platform projects to governments and enterprises.
Job DescriptionThe AI Transformation Lead — Financial Services is a senior leadership role accountable for driving NCS Australia’s AI agenda across banks, insurers, wealth and superannuation clients. Acting as the face of AI transformation, you will lead engagements that move organisations from fragmented experimentation to enterprise-wide, AI-ready operating models, ensuring delivery is both impactful and responsible. Operating at the intersection of process redesign, AI capability, and value realisation, you will partner closely with FDE and agentic AI delivery teams, FS account leadership, and C-suite stakeholders. You will own the end-to-end lifecycle of transformation programmes—shaping, selling, and delivering—while driving workflow redesign, defining target operating models, codifying repeatable playbooks, and aligning solutions to regulatory requirements. In parallel, you will influence solution development, mentor teams, and uphold high standards of quality, delivery, and client outcomes.
Qualifications- Strong experince in leading large-scale transformation, operational excellence, or AI/digital programmes — significant time inside or serving financial services (banking, insurance, wealth, super)
- Demonstrable track record running enterprise-wide, end-to-end process redesign in complex, regulated environments — simplification, standardisation, duplication removal, measurable efficiency and cost outcomes
- Deep, hands-on grounding in process improvement methodologies (Lean, Six Sigma, BPM, target operating model design) translated into sustained execution, not just diagnostics
- Strong working understanding of AI, automation, and data — enough to design AI-ready processes, embed appropriate controls, scope what's realistic, and partner credibly with technical teams (you do not need to be the model builder)
- Track record quantifying workforce, effort, time, and cost impacts — and embedding them through role and workflow redesign, not just slide-ware
- Familiarity with the FS regulatory landscape in Australia — APRA prudential standards, ASIC obligations, Privacy Act, AFCA, and the emerging AI governance environment
- Excellent executive communication — credible from working session through to board-level conversations
- Collaborative, inclusive leadership style; demonstrated ability to bring diverse perspectives together and land outcomes through influence
Nice to have
- Experience leading AI-specific transformation programmes — agentic workflows, intelligent document processing, AI-augmented contact centre, AI in risk and compliance
- Exposure to value realisation frameworks and the discipline of tracking benefits beyond go-live
- Experience working across Big 4 / consulting and industry — comfortable in both modes
- Previous accountability for shaping and selling multi-million-dollar transformation engagements
Why join us:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks
Why join us:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks
Skills Required
- Strong experience in leading large-scale transformation
- Demonstrable track record running enterprise-wide, end-to-end process redesign
- Deep grounding in process improvement methodologies
- Strong understanding of AI, automation, and data
- Track record quantifying workforce, effort, time, and cost impacts
- Familiarity with the FS regulatory landscape in Australia
- Excellent executive communication
- Collaborative, inclusive leadership style
- Experience leading AI-specific transformation programmes
- Exposure to value realisation frameworks
- Experience working across Big 4 / consulting and industry
- Previous accountability for shaping and selling multi-million-dollar transformation engagements
What We Do
NCS in Australia is reinventing technology services from the inside out. We provide advisory, design, build and managed services to our clients, with unrivalled service, attention and understanding every step of the way. We understand day 1001 is just an important as day 1, and we collaborate with clients, striving to provide adaptive approaches, outcomes and thinking by keeping our eye on tomorrow and the days after tomorrow. Our diverse workforce of around 1,300 people has delivered a wealth of large-scale, mission-critical, and multi-platform outcomes for governments and businesses nationally. We are the Australian arm of the pan-APAC technology leader NCS Group, a subsidiary of Singtel Group. Combining the experience and expertise of its 13,000-strong team across 57 specialisations, NCS provides differentiated and end-to-end technology services to clients with its capabilities in digital, data, cloud and platforms, as well as core offerings in application, infrastructure, engineering and cybersecurity. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information about NCS Australia, visit ncs.co/en-au or contact our team today. To learn more about NCS Group, visit ncs.co.
