AI Transformation Analyst - WM&I

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

The Wealth Management & Insurance division covers three businesses in all Santander Group countries: Insurance, Asset Management and Private Banking. We work to provide the best solutions to our clients in these three businesses in the 10 countries where we are present.

THE DIFFERENCE YOU MAKE

Wealth Management & Insurance is looking for a AI Transformation Analyst based out of Madrid.

You will help business teams identify opportunities, design effective prompts, document use cases, prepare enablement materials and track adoption and impact, contributing to the safe, consistent and effective use of AI in day-to-day activities.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Support AI discovery and adoption activities across WM&I domains, including workshops, interviews, process mapping and use-case documentation.

• Design, test and refine prompts and practical AI usage examples for business teams, ensuring outputs are clear, reliable and aligned with applicable guidance.

• Document AI use cases, user journeys, process changes, adoption learnings, expected benefits and relevant control considerations.

• Prepare training materials, user guides, playbooks, FAQs and communications that enable business teams to use AI effectively.

• Track adoption, usage and qualitative user feedback to identify barriers, improvement opportunities and success stories.

• Support coordination with Data & AI, Technology, Risk, Compliance and business stakeholders during pilots and adoption activities.

• Contribute to prompt libraries, reusable assets, communities of practice, reporting packs, research and benchmarking on emerging AI capabilities relevant to WM&I.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Typically 0-3 years of experience in transformation, consulting, data, technology, operations, product, innovation or financial services (Required)

• Experience preparing presentations, documentation, analysis or training materials for business stakeholders through academic, internship or professional projects (Required)

• Practical exposure to generative AI tools, productivity copilots, analytics tools or automation solutions (Preferred)
   

Education

• Bachelor's degree or equivalent demonstrated experience in Engineering, Data Science, Computer Science or a related field (Required)

• Relevant coursework or practical exposure to Artificial Intelligence, analytics, digital transformation or process improvement (Preferred)
   

Languages

• Fluent English (Required)

• Fluent Spanish and/or additional languages relevant to a global WM&I environment (Preferred)
   

Hard Skills

• Practical understanding of Generative AI, prompting, copilots and business productivity tools (Required)

• Ability to analyse activities and processes, identify friction points, document opportunities and track basic adoption KPIs (Required)

• Working knowledge of PowerPoint, Excel and collaboration tools; exposure to Power Platform, Python or analytics tools (Preferred)

Soft Skills

• Strong written and verbal communication skills, with the ability to produce clear materials for business users

• Collaborative mindset, attention to detail and ability to work with multidisciplinary teams across business, technology and control functions

• High learning agility, curiosity, ownership and ability to turn ambiguity into structured outputs

WE VALUE YOUR IMPACT

Your contribution matters, and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.

• We enable our teams to go beyond through global opportunities and broad career paths.

• Flexibility that works. Enjoy a hybrid working model—some days remote, some days onsite with your team—along with flexible hours.

• Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy (www.santanderopenacademy.com)

• Competitive rewards. Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us.

• Financial advantages. Benefit from preferential banking terms, special interest rates on loans, life insurance, and more.

• Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing.

• We know family is everything. That’s why we offer childcare support and family-friendly programmes tailored to each life stage.

• Always by your side. Get access to Santander Contigo, our program for employees and their families offering legal, emotional, and administrative advisory services.

• Extra benefits. Gym/WellHub membership, medical centers in some of our facilities, meal subsidy, parking, shuttle service from various points in Madrid, as well as exclusive discounts and offers for Santander employees. And that’s only the beginning—we’ll tell you more when you join!

We’re here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way.

LOCAL COMPLIANCE

Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?