AI Tool Support Engineer

Posted 3 Days Ago
Be an Early Applicant
Hiring Remotely in Tijuana, Baja California, MEX
Remote
Senior level
Biotech
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
The Role
Supports and maintains enterprise developer platforms, source-control systems, collaboration services, CI/CD tools, and AI-assisted development tools. Resolves ServiceNow requests, access issues, authentication problems, integrations, and onboarding challenges. Validates entitlements, applies least-privilege access, documents resolutions, and improves recurring processes through automation and self-service workflows. The role also develops cloud-native applications and enterprise integrations, applies modern software engineering and DevOps practices, supports agile teams, and participates in on-call rotations.
Summary Generated by Built In

Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Office

Job Description

How You Will Make an Impact

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Description:
Join our team at Thermo Fisher Scientific, where you'll help shape the future of scientific innovation. As a Developer III, you'll design, develop, and maintain critical applications and systems that enable our customers to make the world healthier, cleaner, and safer. You'll work with cross-functional teams to deliver robust technical solutions, from cloud-native applications to enterprise integrations. This role offers the opportunity to work with advanced technologies while making meaningful contributions to scientific advancement and healthcare innovation.

Enterprise developer tooling operations and user support

• Own and resolve ServiceNow requests and escalations for approved developer platforms, source-control and

collaboration services, CI/CD tools, AI-assisted development tools, organizations, projects, repositories, teams, and

access groups.

• Validate requests, identities, approvals, and entitlement prerequisites; apply least-privilege access; document actions;

communicate status; and close the loop with requesters.

• Troubleshoot SSO, authentication, membership, permissions, project or repository access, integrations, and developer

onboarding issues across global teams.

• Identify recurring ticket patterns and replace manual handling with safe automation, templates, decision trees, or

self-service workflows

Requirements:
• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of professional software development experience
• Preferred Fields of Study: Computer Science, Software Engineering, Information Technology, or related technical field
• Relevant technical certifications a plus
• Strong expertise in one or more major development platforms (Java/.NET/Python/JavaScript)
• Advanced knowledge of cloud platforms and services (AWS/Azure)
• Proficiency in database technologies and SQL
• Experience with modern development frameworks and tools (React, Angular, Spring Boot)
• Strong understanding of API design and microservices architecture
• Expertise in DevOps practices and CI/CD pipelines
• Experience with agile development methodologies
• Strong analytical and problem-solving abilities
• Excellent communication and collaboration skills
• Experience guiding and supporting team members' professional development
• Experience with version control systems and project management tools
• Knowledge of software security best practices
• Participation in on-call support rotation as needed
• Strong documentation and technical writing skills
• Ability to work independently while contributing to team objectives

Skills Required

  • Advanced degree and 3 years of experience, or bachelor's degree and 5 years of professional software development experience
  • Degree in computer science, software engineering, information technology, or a related technical field
  • Strong expertise in one or more major development platforms, including Java, .NET, Python, or JavaScript
  • Advanced knowledge of AWS or Azure cloud platforms and services
  • Proficiency with database technologies and SQL
  • Experience with modern development frameworks and tools such as React, Angular, or Spring Boot
  • Strong understanding of API design and microservices architecture
  • Expertise in DevOps practices and CI/CD pipelines
  • Experience with agile development methodologies
  • Strong analytical and problem-solving abilities
  • Excellent communication and collaboration skills
  • Experience guiding and supporting team members' professional development
  • Experience with version control systems and project management tools
  • Knowledge of software security best practices
  • Availability to participate in an on-call support rotation as needed
  • Strong documentation and technical writing skills
  • Ability to work independently while contributing to team objectives
  • Relevant technical certifications

Thermo Fisher Scientific Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.

  • Retirement Support Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
  • Healthcare Strength Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
  • Parental & Family Support Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.

Thermo Fisher Scientific Insights

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The Company
HQ: Waltham, MA
100,000 Employees

What We Do

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Why Work With Us

You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.

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