Our Team’s Vision
This role will also bridge the gap between Customer Success, Product, and Engineering teams, helping define how AI transforms collaboration at scale—both within Miro and across the customer’s broader tech ecosystem.
- Lead customer discovery sessions focused on identifying AI use cases, data sources, technical constraints, and automation opportunities
- Design and implement AI-driven solutions in Miro, including intelligent templates, agents, summarization tools, and custom GPT integrations
- Serve as a trusted advisor on AI solution architecture, including data privacy, compliance, API usage, and model performance monitoring
- Guide customers through technical setup and change management for Miro’s AI features and integrations with other AI or automation platforms (e.g. Zapier, Workato, OpenAI, Azure OpenAI, LangChain)
- Collaborate with Product and Engineering to influence the roadmap based on real-world customer needs and emerging AI trends
- Partner with Customer Success and Account Managers to ensure successful onboarding, measurable adoption, and retention of AI use cases
- Facilitate enablement sessions and workshops for technical and non-technical audiences on using Miro’s AI tools effectively
- Contribute to documentation, best practices, and scalable assets for repeatable AI engagements
- 6+ years of experience in a technical consulting, solution architecture, or professional services role with customer-facing responsibilities
- Hands-on experience designing or implementing AI solutions, including working with LLMs, prompt engineering, and/or agent frameworks (e.g. AutoGPT, LangChain, RAG)
- Strong familiarity with AI tooling and APIs (e.g. OpenAI, Hugging Face, Vertex AI), and knowledge of how to integrate these within customer workflows
- Experience designing, evaluating, and deploying AI agents or workflows using frameworks like LangChain, CrewAI, or AutoGPT
- Knowledge of REST APIs and experience with low-code/no-code automation platforms is a strong plus
- Excellent facilitation and communication skills with the ability to explain complex AI concepts to a non-technical audience
- Strategic mindset with a bias toward experimentation, iteration, and learning.
- Knowledge of enterprise AI safety, data privacy, and responsible deployment practices
- Hands-on experience integrating AI into enterprise SaaS environments using APIs or low-code tools
- Curiosity and empathy—especially when it comes to understanding a customer’s needs and how AI can uniquely solve them
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Skills Required
- 6+ years in technical consulting, solution architecture, or professional services with customer-facing responsibilities
- Hands-on experience designing or implementing AI solutions with LLMs, prompt engineering, and agent frameworks
- Experience with AI tooling and APIs such as OpenAI, Hugging Face, and Vertex AI
- Experience designing, evaluating, and deploying AI agents or workflows using LangChain, CrewAI, or AutoGPT
- Knowledge of enterprise AI safety, data privacy, and responsible deployment practices
- Hands-on experience integrating AI into enterprise SaaS via APIs or low-code tools
- Knowledge of REST APIs
- Experience with low-code/no-code automation platforms (e.g., Zapier, Workato)
- Excellent facilitation and communication skills for technical and non-technical audiences
- Strategic mindset with bias toward experimentation, iteration, and learning; strong customer empathy
Miro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Miro and has not been reviewed or approved by Miro.
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Healthcare Strength — Healthcare includes comprehensive medical, dental, and vision coverage with HSA‑eligible options and mental health support, strengthening the perceived value of the U.S. package.
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Parental & Family Support — Parental leave is generous and was recently expanded for both parents in the U.S., adding meaningful family support alongside other time‑off programs.
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Equity Value & Accessibility — Equity is positioned as a company‑wide component (RSUs for all employees with initial grants and potential refreshers), enhancing total compensation beyond base pay.
Miro Insights
What We Do
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world. At Miro, we are a team of nearly 1800 dreamers, thinkers, builders, storytellers, and designers from all over the world. That scale is one of our strengths, along with the intentionality behind our values. We champion one another to win the world. We lead with empathy and understanding to keep ourselves humble and our product human. We dream big, aim high, and let our failures inform our future successes. If you want to become a part of our team, keep reading to learn more about who we are and who you can become, with us.
Why Work With Us
We don't joke about our values. Everything we do, from how we hire talent, promote employees, and celebrate our people is informed by our values. Our values shape what we stand for, and what we stand against: - Play as a team to win the world - Focus on impact and make it happen - Learn, grow, and drive change - Practice empathy to gain insight
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