SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate.
We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin.
We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50. We have also been named a 2026 FICO Industry Vanguard Decision Award Winner. Last but not least, we’ve even made history - we were the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity.
SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office.
Role:We are seeking an AI Strategy and Process Lead to institutionalize the use of AI across core business processes. The mission of this role is to create increasing scale on costs by systematically identifying, implementing, and measuring AI-enabled improvements that drive meaningful productivity gains.
Starting with two pilot functions, this leader will design a repeatable framework for AI opportunity identification, deployment, governance, and performance measurement. Success in this role will be defined by sustained, measurable improvements in cost efficiency, cycle time, and quality — and by building an internal capability that enables responsible, scalable AI adoption across the organization.
Responsibilities:AI Opportunity Identification and Prioritization
Partner with functional leaders to identify high-leverage processes suitable for AI enablement.
Map workflows, quantify baseline performance (cost, time, quality), and prioritize opportunities based on ROI and feasibility.
Develop clear business cases for AI investments, including expected impact and risks.
Implementation and Execution
Lead end-to-end deployment of AI tools and workflow redesign across pilot functions.
Redesign processes to embed AI natively rather than layering tools onto existing inefficiencies.
Coordinate cross-functionally to ensure adoption, training, and operational continuity.
Ensure compliance with data security, privacy, and risk standards.
Measurement and Performance Management
Define standardized metrics to assess AI impact (e.g., cost per unit, throughput, error rates, headcount leverage).
Establish dashboards and reporting cadences to track performance.
Deliver sustained productivity improvements in pilot processes, with documented performance over at least six months.
Present regular updates to executive leadership on outcomes, risks, and expansion opportunities.
Framework and Capability Building
Develop and document a repeatable AI evaluation and implementation framework.
Create internal playbooks, governance guidelines, and training materials for responsible AI usage.
Establish an intake process for AI ideas across the company.
Expand the program beyond initial pilots as results are validated.
5+ years of experience in process transformation, operations, automation, or strategic initiatives in a high-growth environment.
Demonstrated success delivering measurable productivity, cost, or quality improvements.
Strong analytical capability with comfort defining metrics and evaluating ROI.
Practical familiarity with AI tools, workflow automation platforms, and modern productivity systems.
Experience operating in regulated or data-sensitive environments is preferred.
Proven aility to influence cross-functional stakeholders and drive adoption without direct authority.
Excellent written and verbal communication skills, particularly with executive audiences.
This role is suited for a builder who combines operational rigor with pragmatic technical fluency. The focus is not experimentation for its own sake, but durable productivity gains and scalable institutional capability.
Compensation:$140,000 - $220,000/year + equity + benefits
Note: This salary range is inclusive of multiple career levels, and the actual base salary within that range will be determined by several components including but not limited to the individual's education, experience, skills, and qualifications.
Perks:Employer paid group health insurance for you and your dependents
401(k) plan with employer match (or equivalent for non US-based roles)
Flexible paid time off
Regular company-wide in-person events
Home office stipend, and more!
Follow Through
Deep Understanding
Whatever It Takes
Do Something Smart
Skills Required
- 5+ years of experience in process transformation, operations, automation, or strategic initiatives in a high-growth environment
- Demonstrated success delivering measurable productivity, cost, or quality improvements
- Strong analytical capability with comfort defining metrics and evaluating ROI
- Practical familiarity with AI tools, workflow automation platforms, and modern productivity systems
- Experience operating in regulated or data-sensitive environments
- Proven ability to influence cross-functional stakeholders and drive adoption without direct authority
- Excellent written and verbal communication skills, particularly with executive audiences
SentiLink Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is frequently employer‑paid for medical, dental, and vision, often extending to dependents. This points to comprehensive coverage within the package.
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Retirement Support — A 401(k) with employer match is consistently included and highlighted in benefit summaries. This provides a reliable foundation for long‑term savings as part of total rewards.
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Parental & Family Support — Paid parental leave is emphasized, with fully paid leave for birthing parents and additional paid weeks for non‑birthing parents noted. Family support elements such as family medical leave and fertility benefits also appear in listings.
SentiLink Insights
What We Do
SentiLink is the leading fraud intelligence company, providing financial institutions and fintechs with purpose-built solutions for identity verification and fraud prevention. Our products detect synthetic fraud, identity theft, and hard-to-detect first-party fraud in real time — helping partners stop losses before they happen while approving more legitimate customers. Founded in 2017 by Naftali Harris and Max Blumenfeld, creators of the risk and fraud systems at Affirm, SentiLink was built on a simple premise: to truly stop fraud, you have to deeply understand it. That belief shapes everything, from the expert human intelligence that feeds our models to the way we work with our partners. We don't call them clients or customers, we call them partners, because that's genuinely how we think of them. Today, SentiLink processes 3M+ identity verifications per day for 500+ financial institutions, including 13 of the top 15 U.S. banks and 50+ fintech unicorns. We've raised $85M from investors including Andreessen Horowitz, Craft Ventures, and NYCA Partners.
Why Work With Us
At SentiLink, deep understanding isn't just a value, it's a company-wide expectation. For example, our Revenue Accounting Manager can walk you through SSN windows. That's not an exception; that's the norm. You'll collaborate closely, move fast, and do work that genuinely matters.
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SentiLink Offices
Remote Workspace
Employees work remotely.
SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We have offices in multiple cities and if you’re located near one of these offices, we would love for you to spend time in the office regularly.
