SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate.
We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin.
We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50. We have also been named a 2026 FICO Industry Vanguard Decision Award Winner. Last but not least, we’ve even made history - we were the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity.
SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office.
Role:
The Head of Fraud Intelligence is responsible for transforming SentiLink's Fraud Intelligence Team (FIT) into a high-impact fraud intelligence function. This leader will oversee the evolution of FIT's operating model, ensuring the team delivers high-quality fraud labeling, generates actionable fraud intelligence, develops future technical talent, and creates measurable business impact through fraud prevention initiatives.
This role requires a unique combination of operational rigor, fraud curiosity, analytical thinking, innovation, and talent development. The successful candidate will raise performance standards, implement best-in-class, scalable operational processes, and strengthen cross-functional partnerships to ensure FIT serves as an efficient operational machine, a trusted source of fraud expertise, and a pipeline for future leaders across the organization.
Success will be measured by improvements in operational performance, development of high-potential internal talent, increased fraud prevention impact, and FIT's growing influence across Product, R&D, Analytics, GTM, and other business functions.
This is a remote, US-based role.
Responsibilities:
Establish clear performance baselines and operational metrics for FIT, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact.
Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures to continuously improve labeling accuracy and consistency.
Reimagine FIT's operating model, workflows, tooling, and team structure to improve efficiency, scalability, and business outcomes.
Build a best-in-class entry-level talent program by defining hiring profiles, onboarding experiences, training programs, and career development pathways for Fraud Intelligence Analysts.
Create a repeatable progression framework that enables FIT team members to develop technical, analytical, and fraud expertise while preparing them for advancement and internal mobility opportunities.
Develop credible measurement frameworks that connect FIT activities to measurable fraud prevention outcomes, including model improvements, fraud detection enhancements, typology development, and customer impact.
Launch and scale initiatives that transform frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams.
Serve as a trusted fraud subject matter expert and strategic partner across the company, building strong relationships with stakeholders and ensuring FIT's insights influence key business decisions.
Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs that elevate fraud awareness and expertise throughout the organization.
Leverage AI, automation, and process optimization opportunities to increase team productivity, improve quality, and enable FIT to focus on higher-value fraud intelligence work.
Requirements:
8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience
4+ years of management experience overseeing a team of Fraud Analysts
Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows and measurable business outcomes.
Strong fraud judgment with a deep interest in understanding evolving fraud patterns, typologies, and prevention strategies.
Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks.
Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways.
Strong analytical skills with the ability to use data to identify opportunities, measure outcomes, and drive decision-making.
Technical fluency and comfort working closely with product, analytics, engineering, machine learning, and data science teams.
Experience leveraging AI, automation, workflow tooling, or operational technologies to improve productivity and quality.
Exceptional written and verbal communication skills, with the ability to influence stakeholders across technical and non-technical audiences.
Demonstrated ability to lead cross-functional initiatives and align diverse stakeholders around shared goals.
Strong ownership mindset with a track record of driving change, executing against ambitious goals, and holding teams accountable to high standards.
Ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment.
Curiosity, first-principles thinking, and a continuous improvement mindset focused on learning, experimentation, and long-term impact.
Compensation:
$180,000-$240,000/year + equity + benefits
Employer paid group health insurance for you and your dependents
401(k) plan with employer match (or equivalent for non US-based roles)
Flexible paid time off
Regular company-wide in-person events
Home office stipend, and more!
Follow Through
Deep Understanding
Whatever It Takes
Do Something Smart
Skills Required
- 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience
- 4+ years of management experience overseeing a team of Fraud Analysts
- Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows and measurable business outcomes
- Strong fraud judgment with a deep interest in understanding evolving fraud patterns, typologies, and prevention strategies
- Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks
- Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways
- Strong analytical skills with the ability to use data to identify opportunities, measure outcomes, and drive decision-making
- Technical fluency and comfort working closely with product, analytics, engineering, machine learning, and data science teams
- Experience leveraging AI, automation, workflow tooling, or operational technologies to improve productivity and quality
- Exceptional written and verbal communication skills, with the ability to influence stakeholders across technical and non-technical audiences
- Demonstrated ability to lead cross-functional initiatives and align diverse stakeholders around shared goals
- Strong ownership mindset with a track record of driving change, executing against ambitious goals, and holding teams accountable to high standards
- Ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment
- Curiosity, first-principles thinking, and a continuous improvement mindset focused on learning, experimentation, and long-term impact
SentiLink Compensation & Benefits Highlights
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Affordable Benefits — Healthcare is described as employer‑paid for medical, dental, and vision—often extending to dependents—reducing employee premium burden. Third‑party summaries also reference “fully covered” plans, indicating low out‑of‑pocket costs when accurate.
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Parental & Family Support — Parental leave is advertised as fully paid (e.g., 14 weeks for birthing parents and 10 weeks for non‑birthing parents), alongside family medical leave and fertility benefits. This signals meaningful support for growing families.
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Leave & Time Off Breadth — Time off is framed as generous, including PTO, paid holidays, paid sick days, and bereavement leave, with some roles noting flexible or unlimited PTO. Such breadth covers common personal and wellness needs.
SentiLink Insights
What We Do
SentiLink is the leading fraud intelligence company, providing financial institutions and fintechs with purpose-built solutions for identity verification and fraud prevention. Our products detect synthetic fraud, identity theft, and hard-to-detect first-party fraud in real time — helping partners stop losses before they happen while approving more legitimate customers. Founded in 2017 by Naftali Harris and Max Blumenfeld, creators of the risk and fraud systems at Affirm, SentiLink was built on a simple premise: to truly stop fraud, you have to deeply understand it. That belief shapes everything, from the expert human intelligence that feeds our models to the way we work with our partners. We don't call them clients or customers, we call them partners, because that's genuinely how we think of them. Today, SentiLink processes 3M+ identity verifications per day for 500+ financial institutions, including 13 of the top 15 U.S. banks and 50+ fintech unicorns. We've raised $85M from investors including Andreessen Horowitz, Craft Ventures, and NYCA Partners.
Why Work With Us
At SentiLink, deep understanding isn't just a value, it's a company-wide expectation. For example, our Revenue Accounting Manager can walk you through SSN windows. That's not an exception; that's the norm. You'll collaborate closely, move fast, and do work that genuinely matters.
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SentiLink Offices
Remote Workspace
Employees work remotely.
SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We have offices in multiple cities and if you’re located near one of these offices, we would love for you to spend time in the office regularly.
