The Role
Lead vision, roadmap, discovery, and execution for AI-powered enterprise products. Partner with engineering, data science, design, and go-to-market teams to launch and scale features, improve model adoption and performance, and drive measurable business outcomes. Responsibilities include customer research, experimentation, analytics, product launches, adoption, cross-sell opportunities, and squad leadership. The role requires expertise in LLMs, RAG, agentic workflows, embeddings, prompt engineering, and AI evaluation.
Summary Generated by Built In
Role: AI - SPM
Department: AI Products
Location: Bangalore [In-Office]
Type: Fulltime
YOE: 7+ Years
About us :
Since 2017, ClickPost has been the post-purchase intelligence platform that turns logistics complexity into a competitive advantage for the world's leading retailers, including Walmart, Nykaa, Mars, Adidas, Bluestone, GIVA, Kapiva, and 450+ brands across India, Southeast Asia, the Middle East, and North America. Through a single API, our platform manages tracking, exceptions, and returns across 600+ pre-integrated carriers, with AI allocating every shipment to the optimal carrier and resolving delivery issues before orders fail.
And we're not standing still. We're actively building the agentic layer for post-purchase, from AI voice agents like Parth to a growing suite of agents that resolve delivery exceptions, confirm orders, and recover lost sales. This is real, in-production AI, live with customers today.
We process 50M+ shipments every month, helping brands cut failed deliveries and "where-is-my-order" queries while converting more returns into exchanges.
We're one of the rare companies operating at the intersection of cutting-edge AI, enormous scale, and a brand respected across the global SaaS and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed, plus a team that includes several ex-startup founders, make this a place that's both fast-moving and rich with opportunities to learn. Our vision is to become the global standard for post-purchase intelligence, where logistics complexity never limits a brand's growth.
Role Overview:
- We are seeking an experienced AI - Senior Product Manager to define product vision, roadmap, and execution strategy for AI-powered products, translating business problems into scalable AI solutions. The ideal candidate will be responsible for building and executing new initiatives and roadmaps, understanding market dynamics, and creating business cases for product opportunities.
- Additionally, they will scale existing products, drive feature adoption, and enhance the overall product experience through data-driven insights and experimentation.
What you will do :
- Define product vision, roadmap, and execution strategy for AI-powered products, translating business problems into scalable AI solutions.
- Work closely with engineering, data science, design, and GTM teams to deliver high-impact AI features from concept to launch.
- Own product discovery by identifying customer pain points, validating opportunities, and prioritizing initiatives using data and user feedback.
- Drive AI model adoption, performance, and business outcomes through experimentation, analytics, and continuous optimization.
- Stay current with advancements in AI/LLMs and convert emerging technologies into practical product capabilities that create measurable customer value.
- Manage product launches end to end with beta customers and internal teams
- Conduct customer interviews and gather insights to inform feature releases and customization requests.
- Advocate for cross-sell and upsell opportunities to drive business growth.
- Collaborate with Engineering, Design, and customer facing teams to deliver exceptional user experiences.
- Establish strong team culture and lead squad sprints, setting responsibilities, and reviewing deliverables.
What You’ll Need to Succeed:
- 5+ years of hands-on product management experience across Product, AI/ML, or Technical Product roles, with a proven track record of building and scaling production-grade enterprise AI products.
- Understanding in modern AI systems, including LLMs, RAG, agentic workflows, embeddings, prompt engineering, AI orchestration, and evaluation frameworks.
- A relentless growth mindset with a strong bias for action
- Demonstrated success in leading Enterprise/B2B product launches from concept to market.
- Excellent strategic thinking, prioritization, and long-term roadmap creation skills.
- Industry experience and familiarity with AI, UI design, APIs, and web/mobile application architectures.
- In-depth understanding of the E-commerce ecosystem, funnels, agile methodologies, and product documentation.
- Comfortable with ambiguity, adept at transforming broad ideas into actionable plans.
- Empathetic towards users and colleagues, creative, and enthusiastic about innovation.
- Excellent communication, presentation, and stakeholder management skills.
- Bachelor’s or Master's degree in relevant field; preference for Computer Science background.
- If you meet the qualifications and are passionate about driving product innovation in a dynamic environment, we encourage you to apply for this exciting opportunity to lead our product team.
Perks & Benefits:
We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
- Competitive salary package with performance-based bonuses.
- Comprehensive health insurance coverage for you and your dependents.
- Flexible working hours with Hybrid work arrangement.
- Generous vacation and time off.
- Continuous learning and professional development opportunities.
- Employee assistance program for mental health and well-being support.
- Supportive and inclusive work culture promoting diversity and collaboration.
Skills Required
- 5+ years of hands-on product management experience across Product, AI/ML, or Technical Product roles
- Proven track record building and scaling production-grade enterprise AI products
- Understanding of LLMs, RAG, agentic workflows, embeddings, prompt engineering, AI orchestration, and evaluation frameworks
- Experience leading enterprise or B2B product launches from concept to market
- Strategic thinking, prioritization, and long-term roadmap creation skills
- Industry experience with AI, UI design, APIs, and web or mobile application architectures
- In-depth understanding of e-commerce ecosystems, funnels, agile methodologies, and product documentation
- Excellent communication, presentation, and stakeholder management skills
- Bachelor's or Master's degree in a relevant field
- Computer Science background
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The Company
What We Do
ClickPost is a post-purchase intelligence and logistics software platform for eCommerce and direct-to-consumer brands. It helps companies manage shipment tracking, carrier decisions, delivery exceptions, proactive customer communications, and returns. By applying data science and AI across carrier and shipment operations, ClickPost enables brands to improve delivery performance, recover revenue, scale fulfillment, and turn post-purchase experiences into customer loyalty and repeat sales.
