About the Role
We are seeking a highly motivated AI Research Engineer with a strong background in Natural Language Processing (NLP) and Generative AI to join our growing team. The ideal candidate will be passionate about advancing open-source LLMs, embedding techniques, and vector databases, and will have hands-on experience building classification models. Experience in the customer support industry and knowledge of MLOps/LLMOps practices will be a strong plus.
Requirements
Required Skills and Qualifications
- Strong proficiency in Python and deep learning frameworks (e.g., PyTorch, TensorFlow).
- 4+ years of experience
- Solid understanding of NLP algorithms, transformer architectures, and language model training/fine-tuning.
- Experience with open-source LLMs (e.g., LLaMA, Mistral, Falcon, etc.).
- Expertise in embedding techniques (e.g., OpenAI, HuggingFace, SentenceTransformers) and their applications in semantic search and RAG.
- Experience with vector databases such as Weaviate, Pinecone, FAISS, or Milvus.
- Hands-on experience building NLP classification models.
- Familiarity with MLOps tools (e.g., MLflow, DVC, Kubeflow) and LLMOps platforms for managing LLM pipelines.
- Excellent problem-solving skills, ability to work in a fast-paced environment.
Preferred Qualifications
- Prior experience in the customer support or conversational AI industry.
- Knowledge of deploying AI applications in cloud environments (AWS, GCP, Azure).
- Contributions to open-source projects in the NLP/LLM space.
- Experience with prompt engineering and fine-tuning for specific downstream tasks.
Benefits
- Hybrid setup
- Worker's insurance
- Paid Time Offs
- Other employee benefits to be discussed by our Talent Acquisition team in India
Closing:
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Top Skills
What We Do
Keywords Studios is an international technical and creative services provider to the global video games industry and beyond.
We bring to life digital content that entertains, connects, challenges and educates people worldwide.
Established in 1998, and now with more than 65 facilities in 22 countries strategically located in Asia, the Americas, Australia and Europe, we provide integrated art creation, marketing services, software engineering, testing, localization, audio and customer care services across more than 50 languages and 16 games platforms to a blue-chip client base of more than 950 clients across the globe.
