Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
We are seeking curious, detail-oriented students to join our AI Delivery team as AI Quality Assurance Interns.
This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems.
Unlike traditional QA, this work sits at the intersection of:
- AI behavior analysis
- Intent recognition evaluation
- Conversation quality assessment
- Model output auditing
- Light prompt testing and refinement
- Execute structured test plans for AI Agent implementations
- Validate that intents, entities, and workflows trigger correctly
- Identify behavioral inconsistencies, misclassifications, or hallucinations
- Review and validate AI-generated suggestions, summaries, and classifications
- Provide actionable feedback to improve intent models and redaction/PII handling
- Run bias, redaction, and transcription accuracy checks
- Spot patterns or emerging issues across test sets
- Contribute ideas for improving internal QA processes and tools
Qualifications We Value:
- AI/ML, NLP, or chatbots
- Product quality and user experience
- Linguistics, conversation analysis, or human–AI interaction
- Exploring a career in AI evaluation, AI ops, or product QA
Perks & Benefits:
- $30-$50 per hour subject to taxes
- Lunch can be expensed (up to $25) while working in the office.
- PT0: 4 days
This posting will be used to fill a newly-created role.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected].
Top Skills
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest. Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching. By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions. Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
