ActiveCampaign

AI Prompt Engineer

Reposted 19 Days Ago

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2 Locations

Hybrid

Mid level

eCommerce • Information Technology • Marketing Tech • Software

We help small teams power big businesses.

The Role

The AI Prompt Engineer will design and implement AI workflows, maintain a prompt library, troubleshoot issues, and collaborate with teams to enhance efficiency and user experience.

Summary Generated by Built In

Are you a proactive problem-solver with a passion for unlocking the power of AI? We're hiring an AI Prompt Engineer to scale how teams across the company adopt and integrate AI into their day-to-day work. This isn't just about writing prompts—it's about shaping the future of work at our company.You'll be at the forefront of our AI strategy, designing and implementing workflows that drive tangible business outcomes, from improving team efficiency to delivering faster, more consistent customer experiences. You'll build and maintain a centralized prompt library that powers these workflows, ensuring every interaction is clear, reliable, and aligned with our standards. This is your opportunity to directly impact how we operate and empower our teams to achieve more.

On a typical day, you might:

Design and implement AI-powered workflows in collaboration with internal teams to drive measurable business outcomes.
Build and maintain a centralized prompt library with high-quality, reusable prompts.
Iterate on prompts to enhance clarity, consistency, and automation logic.
Troubleshoot and resolve issues related to prompt execution or system integration.
Collaborate cross-functionally with Operations, Quality, and leadership to scale review processes and align on priorities.
Improve the accessibility and structure of internal knowledge content used by AI systems.
Analyze usage data and monitor workflow performance to generate insights, inform decisions, and identify opportunities for continuous improvement.
Translate feedback into actionable prompt or workflow improvements.

The ideal candidate will bring:

Strong practical understanding of LLMs and core AI concepts (e.g., prompt engineering, RAG, function calling) and how to apply them to internal operations.
Proven experience in operations or AI-enabled roles, with a focus on building automations that leverage AI to drive meaningful outcomes.
Familiarity with workflow tools like Zapier, APIs, or internal scripting frameworks to build lightweight AI integrations.
Great problem-solving skills with an ability to identify, diagnose, and resolve technical issues in AI-powered systems.
A bias for action, with a passion for moving from idea to implementation and thriving in environments where experimentation leads to meaningful impact.
Strong communication and collaboration skills, adept at working cross-functionally with internal teams and external vendors to achieve shared goals.
Agility in adapting to new technologies, shifting priorities, and evolving business needs.

About ActiveCampaign:

ActiveCampaign is an AI-first, end-to-end marketing platform for people at the heart of the action. It empowers teams to automate their campaigns with AI agents that imagine, activate, and validate–freeing them from step-by-step workflows and unlocking limitless ways to orchestrate their marketing.

With AI, goal-based automation, and 950+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes–fine-tuned with billions of data points to drive real results for their unique business.

ActiveCampaign is the trusted choice to help businesses unlock a new world of boundless opportunities–where ideas become impact and potential turns into real results.

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.

Perks and benefits:

At ActiveCampaign, we prioritize employees’ well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you’ll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.

Top Skills

APIs

Llms

Zapier

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The Company

HQ: Chicago, IL

850 Employees

Year Founded: 2003

What We Do

ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius. Learn more and start your free trial at ActiveCampaign.com.

Why Work With Us

We are focused on our employees, our customers, and even our customer's customers. Ideas are valued over titles, contributions are valued over appearances, helping a co-worker is more important than outshining them. We are passionate about diversity and inclusion, believing everyone has a voice and can make a difference.