GreyLabs AI is a leading B2B SaaS provider specialising in speech analytics solutions for BFSI companies. We are looking for an experienced, results-driven AI Program Manager to join our dynamic team.
The Role:We’re looking for a highly driven and hands-on AI Program Lead who can take full ownership of client projects from POC to onboarding and beyond and manage a team.This role demands both strategic thinking and operational hustle. You’ll be the face of GreyLabs for our clients, ensuring that each implementation is successful, impactful, and smooth.
This is not a coordination role — you will lead projects, not just manage them.
Responsibilities:Own projects end-to-end: You are accountable for client success, from kickoff to go-live. If it’s your project, you drive it.
Lead client interactions: Meet clients (often in-person), deeply understand their business challenges, and propose tailored solutions using our platform.
Translate client needs into actions: Create detailed project plans, presentations, and implementation playbooks. Your output should provide clear, actionable direction for both internal and client teams.
Drive integrations: Lead conversations around integrations and client tech compatibility. You’ll work closely with client tech teams and our engineering team to make integrations smooth.
Anchor POC and onboarding journeys: You’ll engage with clients at two critical stages — Proof of Concept (POC) and Onboarding. You must demonstrate tangible value in both phases.
Lead without authority: We believe in individual leadership first and management second. You are expected to influence outcomes, not wait for instructions.
Track and communicate milestones: Maintain regular updates on timelines, risks, and blockers. Keep all stakeholders informed and accountable.
Ensure quality delivery: Be the first line of quality control. Validate configurations, check client feedback, and ensure we’re delivering what was promised.
8-10 years of experience in project delivery, client success, or product implementation, preferably in a BFSI or SaaS environment and 3 -4 years in team management.
Demonstrated experience of managing client-facing projects independently.
Strong problem-solving mindset – you proactively resolve issues, not escalate them.
Exceptional communication and presentation skills – you can talk business with CXOs and tech with developers.
Hands-on experience with API or system integrations is a big plus.
Comfortable working in a fast-paced, ambiguous startup environment.
Prior experience working with AI/analytics platforms is preferred but not mandatory.
Bachelor’s degree required and/ or MBA or technical background (CS/IT).
Competitive salary and performance-based incentives.
An opportunity to work with a rapidly growing company in the AI space
Exposure to cutting-edge AI technologies and their applications in the BFSI industry.
A collaborative and dynamic work environment.
Made with
Skills Required
- 8-10 years experience in project delivery, client success, or product implementation
- 3-4 years team management experience
- Experience managing client-facing projects independently
- Strong problem-solving mindset
- Exceptional communication and presentation skills (CXO and technical audiences)
- Hands-on experience with API or system integrations
- Prior experience with AI/analytics platforms
- Bachelor's degree
- MBA or technical background (CS/IT)
- Comfortable working in a fast-paced, ambiguous startup environment
What We Do
GreyLabs AI is an Agentic Voice AI platform transforming how financial institutions, including banks, fintechs, insurance companies, and broking firms, engage with their customers. The company specializes in automating contact centers using Voice AI Agents capable of sales, support, and collections across multiple Indian languages, blending speech analytics and conversational intelligence to drive higher conversions and lower operating costs.
