The Role
As an AI Productivity Customer Success Intern, you'll improve workflows using AI tools. Responsibilities include evaluating tasks, designing solutions, and leading a capstone project to enhance efficiency in customer interactions.
Summary Generated by Built In
Company
At Actian we believe data should be a competitive advantage. Through the deployment of data technology, underpinned by a relentless and trusted service commitment, we help business critical systems transact and integrate at their very best. As a trusted leader in data management, integration, and analytics, our mission is to helping
businesses unlock the full potential of their data to drive better decision-making and innovation wherever it resides —in the cloud, on-premises, or hybrid environments.
At Actian we believe data should be a competitive advantage. Through the deployment of data technology, underpinned by a relentless and trusted service commitment, we help business critical systems transact and integrate at their very best. As a trusted leader in data management, integration, and analytics, our mission is to helping
businesses unlock the full potential of their data to drive better decision-making and innovation wherever it resides —in the cloud, on-premises, or hybrid environments.
With a global team of experts and a culture of innovation, we’re dedicated to helping our customers solve their most
complex data challenges.
Internship Overview
We are looking for interns to join us for our 2026 Summer Internship Program! This 12-week program is set to begin June 8th, so if you are looking for an incredible opportunity to partner with the best and brightest minds in the industry,
apply today. This program has been designed with our interns in mind and includes structured learning plans, a dedicated buddy, and a focused capstone project that you will have the opportunity to present in our Internship Showcase!
What It’s Like Interning with Us!
▪ Intern Events— just because the internship is remote, doesn’t mean we don’t have time for fun! Regular intern events will be hosted throughout your 12-weeks with us!
▪ Time with Executives— Interns all get a chance to connect with our executive team through panel discussions, 1:1s, Q&A meetings, and events
▪ Workshops — Interns participate in workshops geared towards helping new professionals
▪ Opportunity to travel – we will fly you out for onsite orientation at our Austin, Texas office location!
Position Overview
As an AI Productivity Customer Success Intern, you will lead a high-impact capstone project focused on helping our teams work smarter with AI. This role is centered on identifying practical opportunities to improve productivity, consistency, and scalability across CX, CS, and Support by applying AI to repetitive, high-frequency workflows.
You will evaluate how work gets done today, identify where AI can reduce manual effort, and develop usable
prompts, templates, and lightweight workflow automations that can be adopted immediately by the business. This role is ideal for someone who is not only excited about AI, but already actively using tools like ChatGPT, Gemini, Claude, and related technologies to solve real workflow problems.
This internship is not focused on theoretical AI research, it is focused on practical application, workflow improvement, and helping teams build confidence and fluency with AI in their day-to-day work.
Capstone Overview
During your 12-week capstone project, you will lead the development of an AI Productivity & Scale framework for Customer Experience and Customer Success. Your focus will be on identifying high-frequency, repeatable workflows where AI can improve efficiency, consistency, and quality without adding complexity or requiring major system changes.
You will partner with CX, CS, and Support stakeholders to evaluate workflows, prioritize opportunities, and prototype practical solutions such as prompts, templates, and lightweight workflow automations. At the conclusion of your internship, you will present your recommendations, reusable assets, and strategic findings during our Internship Showcase.
Responsibilities:
- Partner with Customer Experience, Customer Success, and Support stakeholders to evaluate current workflows, identify friction points, and uncover high-value opportunities for AI enablement
- Analyze repeatable, manual tasks and recommend ways to improve efficiency, consistency, and quality through AI-assisted workflows
- Design, test, and refine prompts, templates, and lightweight automations that support common CS use cases such as customer summaries, follow-up communications, account prep, and internal handoffs
- Help document and operationalize best practices for AI usage, including prompt structure, workflow guidance, and practical team enablement
- Lead a capstone project focused on AI Productivity & Scale for CX/CS, culminating in a final set of recommendations, prototypes, prompts, and reusable assets that help the team adopt AI more effectively
Nice to haves:
- Strong interest in AI productivity, workflow design, and applying technology to improve how teams operate
- Ability to identify patterns, simplify complex workflows, and translate ideas into practical, easy-to-use solutions
- Strong written and verbal communication skills, with the ability to help others adopt new tools and ways of working
- Pursuing a degree in Business, Information Systems, Computer Science, Data Analytics, Human-Computer Interaction, or a related field
- Hands-on experience using modern AI tools such as ChatGPT, Gemini, Claude, and/or Claude Code for writing, research, analysis, prototyping, or workflow improvement
- Familiarity with prompt engineering concepts, including how to structure prompts for clarity, consistency, and high-quality outputs
Requirements:
- Must be actively enrolled in a college degree program
- Must be legally authorized to work in the United States
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Skills Required
- Pursuing a degree in Business, Information Systems, Computer Science, Data Analytics, Human-Computer Interaction, or related field
- Hands-on experience using modern AI tools
- Familiarity with prompt engineering concepts
- Must be actively enrolled in a college degree program
- Must be legally authorized to work in the United States
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The Company
What We Do
Actian enables some of the most data-Intensive enterprises on earth to run their most mission-critical analytics and data management workloads. Thousands of forward-thinking organizations around the globe like Bloomberg, Intuit, Lufthansa, and Citibank trust Actian to help them solve the toughest data challenges and transform how they run their businesses... with data. Actian is majority owned by HCL Technologies (HCL), a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
