AI Product Support Intern

Summary

This internship is an exciting opportunity for students who want to grow their skills in AI development, data analysis, and troubleshooting innovation. You will gain hands‑on experience working with real product logs, support workflows, and AI techniques used in modern customer support operations. Throughout the internship, you will deepen your technical abilities, learn how AI can enhance real‑time problem solving, and collaborate with experienced engineers who will guide your learning. This role offers meaningful exposure to AI pipelines, secure development practices, and practical solution‑building—allowing you to make valuable contributions while developing skills that support your long‑term career growth.

In This Role, Your Responsibilities Will Be:

• Building a minimal pipeline for log ingestion, parsing, and enrichment such as timestamp normalization and component tagging.
• Implementing pattern and anomaly detection using rules, embeddings, or lightweight models, and mapping results to known‑issue knowledge and playbooks.
• Designing agent‑assist outputs including root‑cause hypotheses, clarifying questions, resolution steps, and customer‑safe wording.
• Prototyping post‑call summary generation aligned with ticket fields such as issue type, impacted module, steps taken, and status.
• Assessing and documenting data security and privacy controls including PII redaction and safe‑prompt practices.
• Defining and running evaluation metrics such as top‑k accuracy, precision/recall for issue classification, and time‑to‑first‑suggested‑action.
• Presenting findings, trade‑offs, and recommended next steps to project stakeholders.

Who You Are

You learn quickly when faced with new problems, experimenting with different approaches until you find what works. You stay curious and open to creative ideas, especially when information is limited or evolving. You take initiative, breaking work into manageable steps and moving tasks forward with energy and focus. You adapt smoothly when situations change and collaborate with others using a positive, solutions‑oriented mindset.

For This Role, You Will Need:

• Currently pursuing a degree in Computer Science, Information Technology, or a related field.
• Ability to complete at least 480 internship hours (open to required or voluntary internships).
• Ability to begin the internship around June/July 2026.
• Coursework or experience in Python, C#, or basic machine learning or natural language processing.
• Familiarity with regex, data parsing, and handling semi‑structured logs.
• Understanding of classification or ranking tasks and how evaluation metrics work.
• Interest in customer support tooling, user experience for agent productivity, or responsible AI.

Preferred Qualifications That Set You Apart:

• Familiarity with Python and libraries such as pandas, scikit‑learn, or spaCy, with optional exposure to platforms like Azure/OpenAI.
• Ability to work with parsing and search techniques including regex, log parsers, or keyword and embedding‑based retrieval.
• Comfort experimenting with lightweight front‑end tools such as Streamlit, Flask, or notebook‑based interfaces.
• Experience handling different data formats such as CSV, Parquet, or mock ticket datasets, with optional exposure to vector stores.
• Awareness of secure development practices such as PII redaction, safe access controls, or basic audit logging.

Our Culture and Commitment To You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
 

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WHY EMERSON 

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].

ABOUT EMERSON 

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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