Who you are
An experienced product manager with a strong track record of shaping and delivering (ideally AI‑enabled) digital products that create measurable commercial and operational impact.
Comfortable leading discovery and experimentation in ambiguous problem spaces, particularly where AI (including GenAI, agentic AI and automation) is part of the solution.
A proactive self‑starter who spots high‑value opportunities, drives innovation, and is motivated by delivering outcomes rather than outputs.
Confident engaging, influencing, and communicating with senior stakeholders, translating complex AI concepts into clear business value.
Passionate about the evolution of AI and emerging technologies, with sound judgement on where AI genuinely adds value and where it does not.
What you will do
Identify, frame and prioritise high‑impact opportunities where AI can deliver real business value, working closely with leaders across M&S.
Lead the discovery, experimentation and delivery of AI products, rapidly testing hypotheses and scaling solutions that improve key business outcomes.
Partner with AI engineers, data scientists, designers and delivery teams to shape AI solutions that are valuable, feasible, usable and ready to scale.
Own the product lifecycle end to end - from problem definition and prioritisation through to launch, adoption and value realisation — with a strong bias for pace and learning.
Work closely with adoption and change teams to ensure AI products are embedded into everyday ways of working, delivering sustained impact beyond pilots.
What's in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
Everyone's welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#hybridrole #LI-Hybrid #LI-HB1
Skills Required
- Proven experience shaping and delivering AI-enabled digital products
- Experience leading discovery, experimentation and rapid hypothesis testing in ambiguous problem spaces
- Ability to translate complex AI concepts into clear business value for senior stakeholders
- Proven end-to-end product lifecycle ownership from problem definition through launch and adoption
- Experience partnering with AI engineers, data scientists, designers and delivery teams
- Strong stakeholder engagement, influencing and communication skills
- Bias for pace, learning, and outcome-driven delivery
- Passion for AI and sound judgement about where AI adds value
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
