Liberate Innovations Inc. is a Series-B funded AI company focused on revolutionizing the insurance industry through advanced technology solutions.
This role is a critical member of our Solutions team, which also includes AI Customer Success Managers and AI Agent Engineers. This team sits at the intersection of customer needs and technical execution, working collaboratively to design, build, and implement AI-driven workflows that transform how our customers operate.
Key ResponsibilitiesLocation: Boston or San Francisco hybrid role (2 days/week in-office)
- Scope and Prioritize Use Cases: Collaborate with strategic accounts to identify and evaluate high-impact AI opportunities. Lead ideation and discovery workshops to uncover pain points, efficiency gaps, and automation potential.
- Lead Product Design Workshops: Facilitate co-design sessions with customers to translate business needs into AI agent workflows. Help customers envision what’s possible and chart a path to value.
- Author Agent Requirements: Work closely with internal teams to define clear, actionable requirements for our AI Agent Engineering team. Bridge the gap between customer needs and technical execution.
- Drive Customer Implementations: Own the end-to-end delivery of AI deployments for large enterprise customers. Manage timelines, expectations, and success metrics. Act as the primary interface between the customer and internal teams throughout implementation.
- Champion Customer Success: Ensure that solutions are adopted and deliver tangible value. Continuously monitor performance and recommend enhancements or optimizations, closely collaborating with our AI Customer Success Managers.
Must have
- Extreme sense of ownership, urgency, and customer obsession to ensure that you will thrive in our early stage enterprise startup environment
- 3-5 years of experience in customer-facing or hybrid technology roles such as enterprise product management, customer success, implementation management, strategy consulting, or solutions engineering
- Demonstrated ability to translate business requirements into technical specs or product briefs
- Proven ability to lead workshops and uncover customer needs in ambiguous environments
- Strong analytical and structured problem-solving skills
- Exceptional written and verbal communication skills, with the ability to influence both technical and non-technical stakeholders
- Exposure to implementation or deployment of enterprise SaaS solutions
Nice to have
- Experience working with AI/ML products, automation tools, or workflow optimization initiatives
- Prior experience in insurance, fintech, or highly regulated industries
- Familiarity with prompt engineering or agent-based AI systems
- Background in product design, service design, or business process design
Salary Range: $150,000-200,000
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.
Benefits:- Competitive salary with equity options
- Flexible PTO
- 401(k) plan
- Comprehensive health, dental, and vision insurance
- Flexible work environment with remote work options
- Collaborative and innovative company culture
Top Skills
What We Do
Liberate Innovations Inc. is a software-as-a-service (SaaS) platform for the P&C insurance industry to fully automate claims and underwriting journeys enabling P&C insurers to deliver an exceptional customer experience at the industry’s lowest cost. Insurers use the cloud-based low-code platform to build digital self-serve experiences and orchestrate an ecosystem of solutions providers and core systems to automate complex business processes. For more information, visit www.liberateinc.com.
Why Work With Us
Liberate is a fast-growing, exciting San Francisco-based AI Startup (Series B) that still maintains a people-first culture.
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