About Freehand
Most AI companies are building tools. We're building the worker.
Freehand's AI agents replace the human decision-making and coordination layer that sits above enterprise software — handling the analysis, negotiation, prioritization, and execution that previously required armies of logisticians / supply chain professionals.
Our customers include Apple, Meta, GE, Pfizer, J&J, Schlumberger, Cardinal Health, and Unilever. They chose us because we have a fundamentally different answer to what enterprise software looks like when AI can do the job.
If you want to work on something that matters, with people who will push you to be sharper than you thought you could be, this is the place.
The Role & The Team
As an AI Product Manager at Freehand- Teams for Business Spend Management, you’ll define and deliver the future of autonomous p2p workflows. You will partner with Engineering, Data Science, UX, and go-to-market teams to ship production-grade AI agents that execute and optimize complex spend workflows with precision, reliability, and explainability. You’ll work directly with CXOs at Fortune 100 companies to understand pain points and convert them into product innovations that displace traditional outsourcing, staffing and SaaS models with intelligent, self-evolving agents. This is a foundational leadership role with scope to define vision, architecture, and roadmap, and execute against it, for one of the most critical domains in enterprise automations, at the cutting edge of generative AI.
What You'll Do
Own product vision, architecture, and execution for Freehand’s AI Teams for
Spend Management across key use cases:
· Invoice validation & matching
· Vendor onboarding & collaboration
· Contract and compliance management
· Dispute resolution
· Cross-border payments & remittance
Define agent design patterns—multi-capability prompting, tool orchestration, retrieval pipelines, fallback logic, and policy hierarchies—that balance accuracy, reliability, and real-world business context.
Ensure end-to-end observability, including agent health, performance monitoring, confidence scoring, and auditability of decisions.
Partner with AI/ML and data eng teams to build closed-loop training pipelines and eval sets that drive continual improvement via human-in-the-loop feedback,signal instrumentation, and structured reasoning.
Drive high-fidelity UX for AI interactions, enabling explainable, proactive, and intuitive agent experiences across interfaces (UI, email, chat, APIs).
Lead technical conversations with enterprise architects and strategic conversations with CFOs, CIOs, and Chief Procurement Officers at Fortune 100 companies.
Author clear, actionable documentation (PRDs, solution briefs, agent blueprints) and deliver compelling product demos to internal and external stakeholders.
4–6years in B2B product management with at least 2 years working on first products
Experience launching agentic AI products involving:
Multi-agent systems with explicit roles & policies mirroring enterprise auth
Strong understanding of AI evaluation techniques (factuality, grounding, latency, hallucination minimization) and methods for improving agent accuracy and reliability in production.
Proven experience working with enterprise-scale data systems — invoice data, procurement records, contract metadata, FX/tax engines — with deep appreciation for governance, sensitivity, and compliance
Skills Required
- 4-6 years B2B product management experience with at least 2 years working on first products
- Experience launching agentic AI products, including multi-agent systems with explicit roles and policy hierarchies
- Strong understanding of AI evaluation techniques (factuality, grounding, latency, hallucination minimization) and methods to improve production reliability
- Proven experience with enterprise-scale data systems (invoice data, procurement records, contract metadata, FX/tax engines) and governance/compliance considerations
- Experience partnering with Engineering, Data Science, UX, and go-to-market teams and leading technical and executive conversations
- Ability to author PRDs, solution briefs, agent blueprints, and deliver compelling product demos
What We Do
Freehand is a San Francisco-based company that provides an agentic AI platform for supply chain spend management. The platform reads emails, documents, and internal messages to reason across contracts and policies, executing decisions directly within ERP, procurement, and finance systems. It helps enterprises automate tasks such as invoice matching, exception management, and supplier communication, aiming to resolve disputes and recover margins autonomously.
