Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
We are seeking an experienced product manager with strong technical acumen to lead the development of cutting-edge AI-powered customer experiences that leverage advances in generative and agentic AI technology.
This role will be responsible for delivering the product strategy and end-to-end customer experience for AI-driven interactions. This role will translate customer needs, business priorities, and emerging AI capabilities into products that are valuable, safe, and scalable in a regulated environment. You will work closely with cross-functional teams including data scientists, engineers, business stakeholders, and design teams to deliver high impact, scalable AI solutions that enhance the customer experience.
Responsibilities
How will you make an impact in this role?
- Help define and execute the roadmap for AI powered customer experiences, balancing long term vision with immediate business priorities.
- Lead product delivery from concept through launch and iteration, partnering with engineering, data science, design, legal, risk, and business stakeholders.
- Drive experimentation, measurement, and continuous improvement using product analytics, model evaluation, and user feedback.
- Partner with engineering on the design and deployment of LLM based features and agent workflows, ensuring high quality, accurate, and scalable solutions.
- Use data to inform decisions on model selection, prompt and context design, evaluation methods, tool integration, and workflow design.
- Stay current on AI advances and bring practical ideas into the roadmap where they create clear customer or business value.
Qualifications
Minimum Qualifications
- Bachelor's degree in Computer Science, Data Science, Engineering, Business, Analytics, or a related field.
- 3+ years of product management, tech consulting, or a related field with clear ownership of digital product outcomes.
- Strong understanding of modern AI product design patterns, including LLM-based experiences, retrieval systems, agentic tool use, and evaluation.
- Ability to work credibly with technical teams in an Agile environment while keeping customer value and business impact at the center.
- Strong written and verbal communication, structured thinking, and stakeholder management.
- A passion for AI, product experimentation, and the future of digital customer experiences.
Preferred Qualifications.
- Master’s degree.
- Experience shipping customer facing AI products in a regulated or complex enterprise environment with modern LLM evaluation systems.
- Hands-on experience with agentic orchestration frameworks (e.g., LangGraph or similar).
- Hands-on experience of prototyping using LLM-powered tools to build digital products using effective prompt engineering and orchestration.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's degree in Computer Science, Data Science, Engineering, Business, Analytics, or a related field
- 3+ years of product management, tech consulting, or a related field
- Strong understanding of modern AI product design patterns
- Ability to work credibly with technical teams in an Agile environment
- Strong written and verbal communication skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
