As a Senior Product Associate in Chase’s Agentic Experience organization, you are an integral part of the team building and scaling the foundational agentic capability (NAC) across web and mobile. In this role, you’ll own the core platform and cross-channel building blocks that enable consistent, high-quality agentic experiences—such as channel-optimized rendering patterns, a reusable design system/library, conversational primitives, widgets/components, and integration frameworks used by partner teams. With a strong commitment to scalability, resiliency, stability, and usability, you will collaborate closely with Design, Engineering, and Channel partners to deliver a cohesive foundation that accelerates delivery of agentic experiences across the ecosystem.
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Own the foundational NAC roadmap and product strategy—defining the core capabilities, reusable building blocks, and cross-channel standards needed to deliver agentic experiences at scale across web and mobile
- Design and scale cross-channel frameworks including rendering/design pattern guidance, reusable UI component/widget libraries, and interaction standards that ensure consistency while supporting channel-specific optimization
- Define and evolve conversational foundations (e.g., reusable conversational functions, interaction patterns, guardrails, handoffs, and response structures) to enable consistent agent behavior across surfaces
- Partner deeply with Engineering and Design to translate platform needs into clear product requirements (PRDs), acceptance criteria, and prioritized milestones; drive delivery through the full product development lifecycle
- Own and maintain a product backlog spanning foundational capabilities, widgets/components, channel enablement work, and platform integrations—ensuring alignment to the broader Agentic Experience strategic roadmap
- Establish platform quality and scale mechanisms (documentation, governance, adoption pathways for internal teams, integration playbooks, versioning, and deprecation plans) to ensure reusable foundations are easy to implement and maintain
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Proven ability to deliver and scale capabilities across complex, multi-channel digital products (web and mobile), including experience with design systems, reusable UI patterns, or platform enablement for partner teams
- Strong stakeholder management skills with the ability to align cross-functional teams (Channels, Design, Engineering, Analytics) and drive decisions independently without escalation
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience with AI-driven or agentic product experiences, personalization engines, or proactive customer communication platforms
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 3+ years of experience in product management or equivalent
- Proficient knowledge of the product development life cycle
- Experience in discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Proven ability to deliver and scale multi-channel digital products (web and mobile), including design systems and reusable UI patterns
- Strong stakeholder management skills with ability to align cross-functional teams and drive decisions independently
- Experience working in a highly matrixed, complex organization
- Experience with AI-driven or agentic product experiences, personalization engines, or proactive customer communication platforms
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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