AI Process Consultant

GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technical solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer committed to building a creative, growth-oriented, and progressive work environment.

We believe that diverse perspectives strengthen our team and drive innovation, and we are intentional about creating an environment where all employees feel valued, respected, and empowered to bring their full selves to work.

As a Certified B Corporation, we are committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.

Position Summary:

GadellNet is looking for an AI Process Consultant (APC). The APC will embed directly inside client businesses, uncovering the operational friction that holds them back, designing the workflows that will replace it, and partnering with AI Engineers to ship solutions that change how these organizations actually run. You won't be writing slide decks that get filed away; you'll be on-site at small and mid-size businesses interviewing operators, mapping processes, building the business case, and owning client outcomes from first conversation through post-deployment adoption. 

This is a hands-on, client-facing strategy role built for someone who is as comfortable diagramming a workflow with C-Suite leaders as they are co-piloting a build session with engineers.  

Key Responsibilities:

• Embed directly with clients to run discovery, interviewing operators across roles, observing live workflows, and mapping current-state processes that surface high-ROI opportunities for AI and automation  
• Build the business case for each engagement: quantify the cost of the status quo, model expected ROI, and prioritize a sequenced roadmap of automation opportunities the client can act on  
• Design future-state workflows in detail: process diagrams, decision logic, exception handling, human-in-the-loop checkpoints, and integration touchpoints, all to a level of specificity engineering can build against  
• Partner with an AI Engineer throughout the build, translating client requirements into technical specs, validating outputs against business intent, and brokering trade-offs (quality vs. speed vs. cost vs. risk) in plain language  
• Lead change management on the client side: stakeholder alignment, communication plans, training rollout, and adoption tracking   
• Own the client relationship end-to-end: scope, expectations, status updates, escalations, and executive readouts. Serve as the single point of accountability for client outcomes  
• Run post-deployment business reviews to measure realized impact, surface follow-on opportunities, and build the case for portfolio expansion  
• Contribute internally by codifying reusable discovery frameworks, ROI models, workflow templates, and industry playbooks that scale across the practice  

Qualifications:

• Bachelor's degree in Business, Engineering, Operations, Economics, Computer Science, or a related field  
• Must be legally authorized to work in the United States without sponsorship now or in the future 
• 2+ years of professional experience in management consulting, deployment strategy, technical program management, operations, or a similar client-facing strategic role  
• Demonstrated track record of driving complex projects to measurable outcomes in client or stakeholder-facing environments  
• Strong analytical foundation — comfortable with spreadsheets, ROI modeling, basic SQL, and quantitative reasoning. Python literacy is a plus but not required  
• Working knowledge of modern AI capabilities and what LLMs, agents, and RAG systems can and can't do and the judgment to scope realistic AI solutions vs. avoid AI theater  
• Ability to work independently in ambiguous, fast-moving client environments. You attack messy problems without waiting for a project plan  
• Exceptional communication skills. You can run a discovery interview with a warehouse foreman and an executive readout with a CEO on the same day  
• Problem-solver who gets energy from sitting across the desk from a real operator and figuring out where the friction actually is  

Preferred Skills:

• Prior consulting experience at a top firm (MBB, Big 4 Strategy, Deloitte, Accenture, or boutique strategy/operations firm) or a deployment-strategy / forward-deployed role at a software company  
• Experience leading process re-engineering, workflow automation, or digital transformation engagements end-to-end  
• Familiarity with workflow automation platforms (Zapier, Make, n8n) or major SaaS systems (CRMs, ERPs, ticketing, document management) at the level of "I can spec an integration without help"  
• Experience working with SMB clients across industries such as professional services, healthcare, logistics, or retail  

Values: 

GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.
Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.  

At GadellNet, we live and celebrate our three core values:  

• Make an Impact
  
• 100% Responsibility 0% Excuses
  
• Grow or Die
  

Benefits:
 

GadellNet also offers the following benefits:
 

• Health, vision, and dental insurance
  
• Paid time off, including parental leave and volunteer time.
  
• Flexible work environment 
  
• Access to mental health services
  
• Employee matching donation program
• 401k and employer matching

Eligibility to work in the US: GadellNet does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. 

If this role sounds like the right fit for you, we’d love to hear from you. Even if you don’t meet every qualification, we encourage you to apply - you might be exactly what we need!