Senior/Staff Software Engineer (Platform)

About Pallet
Pallet is redefining the logistics industry with AI-driven automation. Based in San Francisco, we are building cutting-edge AI-powered solutions that eliminate manual data entry, optimize warehouse operations, and streamline logistics management.

Our flagship products—a Transportation Management System (TMS) and a Warehouse Management System (WMS)—provide businesses with end-to-end visibility, automation, and operational control. Our AI Agents take automation to the next level, seamlessly integrating into logistics workflows to reduce costs, improve efficiency, and enhance customer satisfaction.

Join us in transforming logistics and shaping the future of AI-powered business operations.

The Role
As a Product Engineer for our AI Agents Product, you will play a critical role in bridging the gap between our customers and cutting-edge AI-driven automation solutions. This role combines hands-on engineering with direct customer engagement to tailor AI-powered automation to real-world logistics workflows.

You will work closely with customers to understand their operational pain points, rapidly prototype solutions, and deploy AI-driven automation that transforms their day-to-day processes. This is a high-impact, customer-facing engineering role ideal for someone who thrives at the intersection of technology, product development, and real-world problem-solving.

What You'll Be Working On

• Collaborate directly with customers to understand their operational challenges and customize AI agents to fit their workflows.

• Develop and deploy intelligent AI-driven automation solutions that integrate seamlessly into existing logistics software systems.

• Work closely with Pallet’s product and engineering teams to refine AI capabilities based on real-world use cases and feedback.

• Build and optimize APIs, database solutions, and front-end interfaces that connect AI agents with enterprise logistics platforms.

• Ensure the reliability and scalability of AI-driven automation systems for high-volume logistics processes across multiple industries.

• Conduct hands-on troubleshooting, debugging, and performance optimization to ensure smooth AI agent deployments.

What You Bring

• 5+ years of software engineering experience, ideally in a customer-facing role.

• Strong problem-solving skills and a passion for applying technology to real-world operational challenges.

• Experience with Node.js, TypeScript, GraphQL, PostgreSQL, and related technologies.

• Ability to communicate effectively with both technical and non-technical stakeholders.

• Strong ability to move quickly, iterate, and deploy working solutions in fast-paced environments.

• Bonus: Experience deploying, integrating, or optimizing AI-driven or automation-based solutions in enterprise environments.

• Bonus: Experience with AI/ML technologies, RPA, NLP-driven automation, or logistics software.

Why Join Us?

• Work directly with customers to deploy AI-powered agents that revolutionize logistics operations.

• Join a high-caliber team including Neel (Lead Engineer, ex-YC Founder, ex-DoorDash), Jeff (Director of Special Projects, LinkedIn & AtoB), and Michael (Principal Sales, Tesla & Athelas).

• We’ve raised over $50 million from leading investors and have Fortune 500 logistics companies knocking on our door.

• Salary range of $160,000-$260,000 + generous equity.

• Monthly happy hours & company offsites (Sonoma Wine Country 🍷 last year!)

• Weekly team lunches and dinners in the office.

• Coffee strolls through downtown SF ☕.

Top-Tier Benefits

• 🩺 Health, Vision, and Dental benefits

• 🏝️ Flexible PTO

• ➕ Life Insurance and Accidental Insurance

• ❤️‍🩹 Short-Term Disability Coverage

• 💸 Generous salary and equity for all staff

• 🪜 401k option to help you save for the future

• 📚 Yearly learning and development stipend

• 🚌 Commuter benefits for Bay Area employees

• 🚘 Uber ride stipend if you ever have to work late in the office

Interview Process

• Intro Chat (30 mins) – With Talent Lead

• Technical Screen (45-60 mins) – Head of Platform or Product Engineering 

• Executive Chat (45 mins) - Sushanth (CEO and Founder) 

• Final Interview (~3 hours) – Visit our Fidi office and deep dive into technical and behavioral interviews 

• Background & Reference Check

We move fast, and we’ll keep you informed at every stage of the process.

Join Us in Shaping the Future of AI in Logistics
Are you passionate about AI-driven automation, customer-focused engineering, and solving complex real-world challenges? If so, we’d love to chat. Apply now and be part of a team building the next generation of intelligent automation solutions!

Pallet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.