7AI is seeking an AI Outcomes Engineer to join our growing team as the primary business and technical partner for our customers. This is a highly strategic, cross-functional role for someone who combines strong customer success leadership with technical implementation depth and operational execution. You’ll help customers deploy, operationalize, and scale 7AI across critical security workflows while driving measurable business outcomes and long-term adoption.
As one of the early members of our CX organization, you will play a key part in shaping how we deliver a three-star Michelin experience at scale, influence product direction through customer insight, and build the operational foundation for AI-enabled customer outcomes.
You will partner closely with Product, Engineering, and Sales to lead onboarding, adoption, value realization, and expansion readiness across customer accounts. You’ll drive technical enablement, workflow alignment, stakeholder alignment, and strategic guidance while serving as an accountable owner for the post-sale customer lifecycle.
Key ResponsibilitiesOwn the end-to-end customer lifecycle post-sale, including onboarding, adoption, value realization, and expansion readiness.
Serve as the primary business and technical point of contact for customer stakeholders.
Build and drive success plans, stakeholder maps, and program milestones.
Lead onboarding execution, workflow alignment, and operational enablement activities.
Tailor solutions during onboarding to maximize long-term customer success and value realization.
Drive adoption by helping customers mature workflows and expand usage over time.
Run customer communication cadences, including status reviews, executive check-ins, and QBRs.
Manage customer health, risks, blockers, and escalations through strong cross-functional coordination.
Partner with AI Security Engineers when advanced technical expertise, complex investigations, or new capability requirements arise.
Surface customer insights and product feedback to help improve the platform and inform roadmap priorities.
5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role.
Experience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environments.
Strong program management skills, with the ability to drive alignment across multiple stakeholders, workstreams, and milestones.
Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems.
Ability to translate technical concepts into clear business value for both practitioner and executive audiences.
Demonstrated history of exceptional customer advocacy, with the confidence to challenge internal assumptions and norms in service of customer outcomes.
Proven track record of driving onboarding, adoption, change management, and measurable customer outcomes.
Strong judgment in navigating ambiguity, prioritizing issues, and driving resolution.
Excellent written and verbal communication skills.
Experience with AI, automation, and security operations platforms preferred.
Experience in startup or high-growth environments preferred.
Skills Required
- 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role.
- Experience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environments.
- Strong program management skills, with the ability to drive alignment across multiple stakeholders, workstreams, and milestones.
- Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems.
- Ability to translate technical concepts into clear business value for both practitioner and executive audiences.
- Demonstrated history of exceptional customer advocacy, with the confidence to challenge internal assumptions and norms.
- Proven track record of driving onboarding, adoption, change management, and measurable customer outcomes.
- Strong judgment in navigating ambiguity, prioritizing issues, and driving resolution.
- Excellent written and verbal communication skills.
- Experience with AI, automation, and security operations platforms.
- Experience in startup or high-growth environments.
7AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about 7AI and has not been reviewed or approved by 7AI.
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Fair & Transparent Compensation — Employer-provided salary ranges appear on multiple postings, indicating visible pay bands. Pay is positioned as competitive to attract talent in the fast-growing AI/security space.
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Healthcare Strength — Core medical, dental, and vision coverage is explicitly listed as part of the package. This establishes a solid baseline of health benefits for an early-stage startup.
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Equity Value & Accessibility — Equity or stock options are included alongside cash compensation. Ownership participation is presented as a meaningful component of total rewards.
7AI Insights
What We Do
7AI is the first agentic security platform that harnesses the speed, swarming capabilities, and power of AI to finally give defenders the advantage over evolving threats. The 7AI Agentic Security Platform makes decisions and acts autonomously to achieve specific cybersecurity goals without human intervention. Founded by world-renowned cybersecurity experts Lior Div and Yonatan Striem Amit and backed by Greylock Partners, Index Ventures, and Spark Capital, 7AI is leading the agentic security revolution.
Why Work With Us
7AI has a very builder-oriented culture - high ownership, fast-moving, and low ego. People care more about solving hard problems well than hierarchy or politics. It’s collaborative, thoughtful, and grounded, with a strong focus on substance over hype.
