Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Design, develop, and deploy Agentic AI and Digital Worker (ROVER) solutions to automate pharmacy operations and SOP-driven workflows
- Build and optimize AI/ML models, RAG pipelines, workflow orchestration, and tool execution frameworks for scalable production deployment
- Integrate AI agents with enterprise applications, APIs, and business systems to enable autonomous and governed task execution
- Develop, test, and maintain Python-based AI services, microservices, and MLOps pipelines
- Implement AI guardrails, ARS-based confidence scoring, human-in-the-loop reviews, and Responsible AI controls
- Monitor solution performance, accuracy, drift, and operational health using observability platforms and analytics
- Collaborate with business SMEs, product owners, data engineers, and platform teams to translate business requirements into AI-driven solutions
- Support production releases, issue resolution, continuous improvement, and scaling of Digital Worker capabilities across pharmacy use cases
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Master's degree in computer science, Data Science, Artificial Intelligence, Engineering, or a related field
- 3+ years of experience in AI/ML engineering, software development, or intelligent automation
- Hands-on experience building and deploying ML models and production AI applications
- Experience with Generative AI, LLMs, RAG architectures, and AI agent frameworks
- Experience implementing Responsible AI controls, model validation, and human-in-the-loop workflows
- Knowledge of workflow orchestration, microservices, REST APIs, and automation platforms
- Familiarity with Azure AI services, MLOps, CI/CD, and monitoring/observability tools
- Solid proficiency in Python, API integration, and cloud-native application development
- Demonstrated solid problem-solving, communication, and cross-functional collaboration skills
Preferred Qualification:
- Healthcare, Pharmacy, PBM, or Digital Worker automation experience
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Master's degree in computer science, data science, artificial intelligence, engineering, or a related field
- 3+ years of experience in AI/ML engineering, software development, or intelligent automation
- Hands-on experience building and deploying machine learning models and production AI applications
- Experience with Generative AI, LLMs, RAG architectures, and AI agent frameworks
- Experience implementing Responsible AI controls, model validation, and human-in-the-loop workflows
- Knowledge of workflow orchestration, microservices, REST APIs, and automation platforms
- Familiarity with Azure AI services, MLOps, CI/CD, and monitoring or observability tools
- Proficiency in Python, API integration, and cloud-native application development
- Problem-solving, communication, and cross-functional collaboration skills
- Healthcare, pharmacy, PBM, or Digital Worker automation experience
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is generally described as decent or good, and many note it as a strong part of the package. Actual ability to take time off can depend on workload and team coverage.
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Retirement Support — Offerings include a 401(k) with employer match and access to an employee stock purchase plan, which are highlighted as meaningful components of total rewards. These programs are consistently referenced among core benefits.
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Parental & Family Support — Parental and caregiver leave, along with adoption assistance, are publicly highlighted and viewed as notable elements of the package. Availability can be role-specific, but these supports contribute to overall breadth where offered.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
