Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We are seeking an experienced AI/ML Engineer with Salesforce Agentforce expertise to design, build, deploy, and optimize enterprise-grade AI solutions across Sales, Service, Marketing, and Operations platforms. The ideal candidate will possess solid Machine Learning, Generative AI, LLM, Agentic AI, and Salesforce ecosystem experience and will help drive next-generation AI-enabled business transformation.
The role will be responsible for building intelligent AI agents, Retrieval-Augmented Generation (RAG) solutions, predictive models, conversational AI applications, and AI-driven workflow automation leveraging Salesforce Agentforce, Data Cloud, Customer 360, Slack, and modern cloud AI platforms.
Primary Responsibilities:
- AI & Agentforce Development
- Design and implement Salesforce Agentforce AI Agents
- Build autonomous and multi-agent workflows for enterprise business processes
- Develop AI-powered customer service, sales, marketing, and operational solutions
- Configure and optimize Agentforce reasoning and orchestration capabilities
- Integrate AI agents with Salesforce Customer 360 applications
- Machine Learning & Data Science
- Develop predictive and prescriptive ML models
- Build classification, forecasting, recommendation, anomaly detection, and NLP models
- Fine-tune and evaluate Large Language Models (LLMs)
- Measure model accuracy, bias, explainability, and performance
- Generative AI Engineering
- Develop enterprise GenAI applications using:
- OpenAI
- Azure OpenAI
- Anthropic Claude
- Gemini
- Salesforce Einstein AI
- Create:
- RAG architectures
- AI copilots
- Conversational assistants
- Knowledge search agents
- Document intelligence solutions
- Develop enterprise GenAI applications using:
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Technical Skills
- Knowledge of Salesforce Ecosystem
- Salesforce Agentforce
- Salesforce Einstein AI
- Salesforce Data Cloud
- Customer 360
- Apex Development
- Lightning Web Components (LWC)
- Salesforce APIs (REST/SOAP)
- Salesforce Flow
- Knowledge of AI / Machine Learning
- Generative AI
- LLM Architecture
- Prompt Engineering
- Agentic AI
- Multi-Agent Systems
- RAG (Retrieval Augmented Generation)
- AI Guardrails
- LLM Fine-Tuning
- Embeddings
- Knowledge of Salesforce Ecosystem
- Programming Skills
- Python
- SQL
- PySpark
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Salesforce Agentforce
- Salesforce Einstein AI
- Salesforce Data Cloud
- Customer 360
- Apex Development
- Lightning Web Components (LWC)
- Salesforce APIs (REST/SOAP)
- Salesforce Flow
- Generative AI
- LLM Architecture
- Prompt Engineering
- Agentic AI
- Multi-Agent Systems
- RAG (Retrieval Augmented Generation)
- AI Guardrails
- LLM Fine-Tuning
- Embeddings
- Python
- SQL
- PySpark
Optum Compensation & Benefits Highlights
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Healthcare Strength — Official materials highlight copay and HSA medical plan choices with in‑network preventive care at 100%, prescription coverage, and low/no‑cost virtual visits, plus company HSA contributions. Dental preventive services are 100% in network, and mental health resources include an EAP and premium Calm access.
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Parental & Family Support — Programs include six weeks paid parental leave, up to two weeks paid caregiver leave, and Bright Horizons back‑up care with enhanced family supports. Adoption assistance up to $10,000 for full‑time employees reinforces family‑oriented benefits.
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Equity Value & Accessibility — Financial benefits include an Employee Stock Purchase Plan at a 10% discount, expanding access to equity ownership.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
