AI Operations Specialist

Reposted 9 Days Ago
San Francisco, CA, USA
In-Office
90K-105K Annually
Junior
Artificial Intelligence • Fintech • Software • Financial Services
The Role
The AI Operations Specialist conducts quality reviews, tests new features, analyzes case data, collaborates with engineering, and supports customers in improving AI agent performance.
Summary Generated by Built In
About Bretton AI

Bretton AI is the leading AI agent platform for financial services. Companies like Robinhood, Mercury, and Gusto trust us to automate mission-critical work, starting with anti-money laundering (AML) and counter-terrorist financing investigations.

We've raised over $95M from Greylock, Y Combinator, Thomson Reuters Ventures, and other top-tier investors. We're based in downtown San Francisco and our team comes from world-class organizations like SpaceX, Google, Netflix, Stripe, Plaid, and more.

The Role

We're looking for a detail-oriented, analytically-minded person to join our AI Operations team. You'll be on the front lines of ensuring our AI agents are performant for banks and fintechs fighting financial crime at scale — monitoring quality, testing new features, and working directly with engineering and customers to keep our platform running at its best.

This is a rare opportunity to learn how cutting-edge AI systems work in production while making a real impact on global financial security.

What You'll Do
  • Conduct quality reviews of AI agents to ensure they meet the highest standards for compliance teams at banks and fintechs

  • Test new features and custom logic before they go live for customers

  • Analyze case data to identify patterns, issues, and opportunities for improvement

  • Work directly with engineering to understand and measure the impact of system changes

  • Learn state-of-the-art AI monitoring techniques including performance drift detection, human scoring pipelines, and dataset preparation

  • Support our largest customers by providing operational insights and recommendations

  • Partner with product and engineering to translate operational findings into platform improvements

What Success Looks Like
  • Month 1: Master our AI platform and learn complex compliance workflows. Shadow experienced team members and begin conducting your first case reviews.

  • Month 2: Take ownership of operational support for major customer deployments. Conduct detailed quality assessments and partner with engineering to improve system performance.

  • Ongoing: Become the go-to expert for AI operations, conducting critical reviews that directly shape product development and customer success.

What We're Looking For
  • 1–3 years of professional experience or equivalent internship experience

  • Strong analytical and critical thinking skills with exceptional attention to detail

  • Ability to review complex information and identify patterns or issues

  • Comfortable learning new technical systems independently

  • Strong written and verbal communication skills

  • Excited to work in a fast-paced startup environment

Bonus Points
  • Exposure to financial services, fintech, or regulated industries

  • Experience at a fast-paced startup

  • Familiarity with coding/scripting — SQL, dashboards, quick scripts

  • Customer-facing experience in any capacity

  • Genuine interest in AI/ML systems and how they're deployed in the real world

Compensation & Benefits
  • $90k – $105k base salary + equity

  • Comprehensive healthcare, 401k matching, commuter benefits

  • 15 days PTO + holidays, unlimited sick days

  • Flexible leave options

  • Working late? We’ve got you covered with DoorDash and an Uber home

Skills Required

  • 1-3 years of professional experience or equivalent internship experience
  • Strong analytical and critical thinking skills with exceptional attention to detail
  • Ability to review complex information and identify patterns or issues
  • Comfortable learning new technical systems independently
  • Strong written and verbal communication skills
Am I A Good Fit?
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The Company
HQ: San Francisco, California
89 Employees

What We Do

Bretton is the AI agent platform for financial crime compliance. OCC, Fed and FDIC regulated banks use Bretton agents to automate AML, Sanction and KYC reviews with unparalleled efficiency. Bretton has pioneered AI use in financial services with its proprietary Trust Infrastructure — a system of model validation, governance and auditability guardrails that enables AI use in key regulated workflows. Learn more at bretton.com

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