AI Operations Director

Posted 7 Days Ago
Hiring Remotely in Tukwila, WA
Remote or Hybrid
133K-248K Annually
Expert/Leader
Fintech • Financial Services
We are a not-for-profit organization guided by the credit union philosophy of “people helping people."
The Role
The AI Operations Director guides AI adoption at BECU, influencing strategies, promoting literacy, and ensuring responsible practices for operational improvements and member experience enhancement.
Summary Generated by Built In

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $171,700.00-$209,800.00 annually. The full Pay Range is $133,100.00 - $248,300.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because people helping people starts with supporting you

  • 401(k) Company Match (up to 3%)

  • 4% annual contribution to your 401(k) by BECU

  • Medical, Dental and Vision (family contributions as well)

  • PTO Program + Exchange Program

  • Tuition Reimbursement Program

  • BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE

In this role, you will guide the responsible adoption and scaling of AI across BECU while operating as a highly visible individual contributor. Without direct people management responsibilities, you will influence senior leaders, advance enterprise AI literacy, and enable teams across the organization to effectively use AI tools.

Your work will shape enterprise AI strategy, accelerate adoption, and deliver measurable operational improvements that enhance employee efficiency and member experience. By connecting strategy to execution, you will help translate AI opportunities into sustainable, value‑driven outcomes across the enterprise.

To join our dynamic team, we require candidates to be residents of WA, OR, ID, AZ, TX, GA, SC, NC, CA or VA. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays.  For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment. 

RESPONSIBILITIESEnterprise AI Leadership & Governance
  • Lead and operationalize BECU’s AI Council, ensuring cross‑functional alignment across governance, ethics, compliance, and enterprise priorities.
  • Advance the enterprise AI strategy and roadmap in partnership with senior leaders, translating AI initiatives into meaningful outcomes for employees and members.
  • Develop, oversee, and advise on AI governance policies aligned with regulatory, legal, and ethical standards.
  • Promote responsible AI practices and ensure alignment with emerging regulatory frameworks.
AI Adoption & Enablement
  • Elevate AI literacy across the enterprise by helping teams understand, adopt, and effectively use AI tools, including Copilot.
  • Partner with enterprise teams to drive adoption and proficiency of AI solutions, improving productivity and operational efficiency.
  • Support deployment, lifecycle management, and operationalization of AI systems in collaboration with technology, operational efficiency, and Six Sigma partners.
Strategy, Execution & Measurement
  • Identify, evaluate, and prioritize high‑impact AI use cases in partnership with business units and technology leaders.
  • Define success measures and key performance indicators (KPIs) for AI‑enabled initiatives, track progress, and drive continuous improvement.
  • Translate enterprise AI strategy into actionable execution plans that deliver measurable value.
Collaboration, Influence & Innovation
  • Influence and coordinate cross‑functional contributors, including analysts, engineers, and specialists, without direct authority.
  • Collaborate across operations, risk, compliance, data, and transformation teams to support enterprise efficiency and member‑impacting improvements.
  • Foster innovation and organizational learning through initiatives such as AI hackathons and knowledge‑sharing events.
  • Manage relationships with external AI vendors and partners, ensuring alignment with organizational standards and service expectations.
Additional Responsibilities
  • Perform other duties that support enterprise AI governance, strategy, adoption, and operational execution as needed.
WHAT YOU’LL GAIN
  • A central role in shaping BECU’s enterprise AI strategy, literacy, and adoption during a critical growth phase.
  • Ongoing partnership with senior leaders across Operations, Technology, Risk, Knowledge Management/Change, and enterprise programs.
  • Opportunities to lead and participate in innovation initiatives, including AI hackathons.
  • Deep exposure to emerging AI regulatory requirements and responsible AI practices.
  • The ability to drive measurable improvements in operational efficiency and member experience.
  • A highly visible individual‑contributor leadership role with influence across the organization.
  • The opportunity to shape long‑term AI capabilities, processes, and governance models for BECU.
QUALIFICATIONSMinimum Qualifications
  • Bachelor’s degree in Computer Science, Data Science, Business, or a related field.
  • 10 years of experience in operations, technology, process optimization, or related disciplines.
  • 3 years of experience leading AI, automation, or advanced technology initiatives.
  • Demonstrated experience influencing executive‑level decision‑making and leading enterprise‑wide initiatives.
  • Strong understanding of AI ethics, regulatory considerations, and risk mitigation.
  • Familiarity with cloud platforms, data pipelines, and AI deployment methodologies.
Preferred Qualifications
  • Master’s degree in a related field.
  • Experience leading cross‑functional or distributed initiatives.
  • Strong analytical, strategic thinking, and problem‑solving skills.
  • Excellent written and verbal communication skills with the ability to influence diverse stakeholders.
JOIN THE JOURNEY

This role offers the opportunity to make a meaningful and lasting impact on BECU’s AI journey—shaping how the organization uses AI responsibly to improve efficiency, empower employees, and enhance the member experience.

EEO Statement:


BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Top Skills

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The Company
HQ: Tukwila, WA
3,000 Employees
Year Founded: 1935

What We Do

As a member-owned, not-for-profit financial cooperative, we are guided by the credit union philosophy of “people helping people.” Putting people over profit guides our everyday business decisions. Unlike many financial institutions, we aren’t privately owned. As a cooperative, we are owned by our members. This drives us to do right by the member, and right by each other as coworkers. We display this in our working culture, in our day-to-day choices to ensure both members’ and employees’ needs are met. Imagine what this type of commitment could do for your work satisfaction.

Why Work With Us

We are a team-first culture that ensures every employee has the opportunity to learn and grow. We are diving headfirst into a technology transformation.

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