AI/ML Platform Operations Analyst

Job Description:

WHY CHOOSE US?  
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. 
  
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.  
 
WHAT YOU NEED TO KNOW ABOUT THE JOB: 
The Enterprise AI team at the American Red Cross is hiring an AI/ML Platform Operations Analyst to operate our Dataiku and Databricks environments. You’ll be a member of a small, senior team supporting roughly 10 data scientists and a steady cadence of production analytics and ML/AI work in service of humanitarian, biomed, and training services operations. 

The role sits at the data-science workflow layer: partnering with data scientists and developers to move completed projects into production, maintaining operational health of pipelines across both platforms, and providing operational counterweight to a team that otherwise leans toward platform engineering. 

The work location for this exciting opportunity is virtual.

The selected candidate will work 100% remotely from home and can be located anywhere in the United States but must work an east coast schedule. 
 
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): 

• Partner with data scientists and developers to move completed projects from development to production across the Dataiku and Databricks platforms—packaging code environments (uv, venv, Dataiku code envs), establishing monitoring and alerting, and watching for performance degradation. 

• Triage and resolve pipeline failures across both platforms; coordinate with upstream data owners (Redshift, Postgres, S3) when source systems, credentials, or schemas change. 

• Maintain visibility into the project intake funnel: what is coming, what is blocked, what is promotable. Surface upcoming operational needs proactively. 

• Author and maintain operational runbooks and documentation. 

• Perform user, group, code environment, and cluster policy administration within the Dataiku and Databricks consoles. 

• Partner with the Principal Engineer on DataOps automation requirements, design feedback, and testing. 

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Scope: Individual contributor with comprehensive knowledge in specific area.  Ability to execute highly complex or specialized projects.  Adapt precedent and may make significant departures from traditional approaches to develop solutions. 
 
Note: Qualified candidates must be authorized to work in the United States.  The American Red Cross does not sponsor employment visas. 
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WHAT YOU NEED TO SUCCEED (required/minimum qualifications): 

• Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field—or equivalent professional experience. 

• Experience: 7 years in MLOps, DataOps, data engineering, or related platform operations roles. 

• Significant production experience with both Dataiku and Databricks. Familiarity with one platform alone is not sufficient for this seat. 

• Hands-on experience with the AWS data stack (S3, IAM, Redshift) and strong proficiency in Python and modern environment management (uv, pip, venv, or equivalent). 

• Demonstrated experience supporting data scientists and analysts through the development-to-production lifecycle. 

• Strong operational judgment—ability to determine when to automate, when to runbook, and when to leave a working manual process alone. 

• Excellent written and verbal communication skills, with demonstrated diplomacy across data science, data engineering, security, and infrastructure stakeholders.  

 
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): 

• Familiarity with infrastructure-as-code (Terraform) and Git-based workflows. 

• Experience with model monitoring, data quality tooling, or AI/ML observability platforms. 

• Experience operating in compliance-sensitive environments (healthcare, financial services, government, or humanitarian operations). 

• Prior experience in nonprofit, humanitarian, or mission-driven organizations. 

• Ability to clearly articulate hands-on involvement in prior work. 

 
*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Certification cannot be substituted).  
 
 
Physical Requirements 
Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. 
 
 
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PAY INFORMATION:  
The annual salary range for this position is $110K - $120K. We do not offer an annual bonus for this role.  
 
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** 
 
This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. 
 
 
BENEFITS FOR YOU: 

• As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: 

• Medical, Dental Vision plans 

• Health Spending Accounts & Flexible Spending Accounts 

• PTO:  Starting at 19 days a year; based on type of job and tenure 

• Holidays:  11 paid holidays comprised of six core holidays and five floating holidays 

• 401K with up to 6% match 

• Paid Family Leave 

• Employee Assistance 

• Disability and Insurance: Short + Long Term 

• Service Awards and recognition 

 
 
*LI-EH1 

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here:  Summary of Rights