AI Listings & Reputation Specialist

AI Listings & Reputation Specialist

Chennai, India

Are you passionate about helping local businesses boost their online presence and reputation? Do you thrive on optimizing listings, managing reviews, and leveraging AI tools to create impactful customer experiences? We are looking for an AI Listings & Reputation Specialist who can combine local SEO best practices with AI-driven workflows to enhance visibility, build trust, and improve brand perception for small- and medium-sized businesses.

About the Job:

The mission of the AI Listings & Reputation Specialist is to help local businesses enhance their online presence by managing accurate listings and building a strong, trusted reputation. You will be instrumental in boosting visibility across local search platforms and proactively engaging with online reviews to drive customer trust and engagement. This role is a key enabler of business growth through improved local SEO, strategic AI-enabled workflows, and positive brand perception. You’ll contribute to Vendasta’s goal of transforming local economies by enabling great digital experiences for small- and medium-sized businesses.

Your Impact:

As an AI Listings & Reputation Specialist, you'll:

• Maintain up-to-date, accurate, and consistent business listings across major platforms (e.g., Google Business Profile, Apple Business Connect, Bing, Yelp, etc.).
• Claim and verify client listings to maximize local search visibility.
• Detect and resolve data discrepancies to prevent SEO issues.

• Monitor and respond to reviews on key platforms like Google, Yelp, Facebook, etc., maintaining alignment with the client’s tone and branding.
• Collaborate with clients to craft empathetic and brand-consistent responses.
• Use AI tools to manage review responses efficiently while ensuring personalization and quality.
• Deploy and manage AI Reputation Managers, balancing automation with human oversight.
• Implement proactive strategies to boost review generation and online sentiment.
  

• Track and analyze listing and review performance metrics to inform improvements.
• Deliver clear, actionable reports to clients regarding listing health and reputation status.
• Stay current on algorithm changes, platform updates, and best practices in local SEO and online reputation management.
  

• Leverage AI tools for review monitoring and response generation with consistent quality and tone.
• Set up automated workflows for listings and review management using Vendasta’s AI products.
• Participate in prompt iteration, performance tuning, and identification of new automation opportunities.
• As part of career growth, progressively build AI knowledge to transition into roles like AI Automation Specialist.
  

What you bring to the table:

• In-depth understanding of local SEO best practices, including citation management and NAP (Name, Address, Phone Number) consistency.
• Knowledge of review management strategies, online reputation monitoring, and local listing platforms (e.g.,Google Business Profile, Apple Business Connect, Bing, Yelp, TripAdvisor).
• Willingness and ability to learn and transition into the AI Automation Specialist role as part of career progression, contributing to process automation and optimization across all content services.
• Strong communication and customer service skills, with the ability to manage and respond to reviews in a manner that aligns with brand tone and values.
• Exceptional organizational skills, with the ability to manage multiple listings and reputation projects concurrently while meeting deadlines.
• Proficiency in data analysis, with the ability to generate reports and draw insights from local SEO and reputation management performance metrics.
• Ability to quickly and effectively resolve discrepancies or issues with online listings and reviews.
• Keen attention to detail in maintaining accurate listings and consistent online presence across various platforms.
• Capacity to work collaboratively with internal teams and clients to improve local visibility and reputation outcomes.
• 1–3 years of experience in digital marketing, local SEO, listings management, or reputation management.
• Prior experience with digital tools for listing and review management preferred.
  

About Vendasta:

We’re on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you’ll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you’ll enjoy:

• Competitive health benefits, flex time, and annual work-from-anywhere options
• Equity opportunities and a chance to directly shape our AI future
• A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning
• A place where building AI isn’t just a buzzword, it’s the core of everything we do

Perks:

Join the Vendasta team, where your well-being and growth come first. Step into a workplace that blends competitive health benefits with true flexibility, including flex time and an annual work-from-anywhere policy. Take ownership of your future with our Employee Options Program, and enjoy the little things, like daily snacks, a vibrant cafeteria, and catered Friday lunches at our offices. Invest in your growth through education reimbursement, in-house learning opportunities, and a suite of leadership development programs. We’re driven by our values; Drive, Innovation, Respect, and Agility, and it shows in everything we do. Give back through community initiatives and volunteer opportunities, and build more than just a career, build a life you love. At Vendasta, you’ll find the support, the challenge, and the culture to thrive. Discover your potential. Make an impact. Grow with us.

Discover your potential. Build something that matters.

Help us lead the AI revolution from right here in Chennai.