The Role
As an AI IVA/BOT Architect, you will lead AI self-service solutions for contact centers, working with clients to design, implement, and test applications using Google CCAI.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel the exceptional employee and customer experience (CX).
As an AI IVA/BOT Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process.
We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction.
What you will be doing:
- Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
- Design, develop and implement AI self-service applications with Google CCAI
- Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
- Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
- Collaborate with project team members to provide input to conversation design specifications
- Integrate backend systems using web services, databases, and reporting
- Perform Unit Testing of developed code
- Assist with System and Functional Testing
What skills you will bring:
- 8+ years of architecture and design experience overall
- 4+ years of experience with Google Dialog Flow ES/CX
- 2+ years of technical on-hands experience with Google Cloud CCAI
- Google Certification a plus and/or badge completion required
- Knowledge of Cloud Services Architecture, Apigee, Vertex AI
- Ability to support multiple projects at the same time
- Experience in managing large multi-site contact center implementations
- Experience managing and guiding developers or interest in doing so
- Experience in writing Solution Document Designs/specifications for IVA applications
- Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
- Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
- Must be able to work independently, be organized, self-motivated, and have attention to detail
- Excellent communication skills, both written and verbal
- Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
- Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting
- Bachelor's degree required
Desired skills
- Staff management
- 1 to 2 years Cisco CVP, WebexCCE/CC, UJet design and architecture experience
- VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9
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Top Skills
.Net
Apigee
C#
Cloud Services Architecture
Google Cloud Ccai
Google Dialog Flow Es/Cx
HTML
Java
JavaScript
Nosql Databases
Oracle
Python
Soap
SQL
SQL Server
Vertex Ai
Web Services Rest Api
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
