What You'll Accomplish
- Review, update, and maintain internal documentation that supports AI-driven tools and workflows
- Work cross-functionally with product, operations, and engineering teams to gather accurate and up-to-date information
- Ensure documentation is structured in a way that’s optimized for AI consumption (e.g., clear logic, consistent formatting, minimal ambiguity)
- Track changes, version history, and content coverage across internal systems
- Identify and fill content gaps, and suggest improvements for clarity and usability
- Support onboarding and internal training materials tied to AI tool functionality
Your Expertise
- Strong written communication skills and an eye for detail
- Comfort working in Confluence, Google Docs, or similar platforms
- Interest in AI/automation tools and how they integrate into business processes
- Self-starter who thrives in a fast-paced, evolving environment
- Organized and comfortable managing multiple documentation tracks or sources
- Bonus: Experience with prompt engineering, structured data, or technical writing
- Ability to work in our NYC office 3 times a week until the end of the calendar year
What You'll Gain
- Exposure to the intersection of AI, documentation, and SaaS operations
- Direct collaboration with cross-functional teams at a high-growth company
- Mentorship and skill-building opportunities in content management and AI readiness
- Potential for future opportunities based on performance and interest
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What We Do
Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.
To learn more about Attentive or to request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Why Work With Us
At Attentive, you'll connect with inspiring, high-caliber people, and be encouraged to take risks, get creative, and think bigger. We're solving big problems for our customers, through our innovative AI solutions, giving employees the opportunity to thrive along the journey. The sky's the limit when it comes to what's possible.
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