We're looking for a curious, detail-oriented AI Implementation Specialist to join our team at an exciting inflection point. As AI becomes core to how we operate, you'll be the person helping us do it right. You'll own the governance and optimization of our AI call center and IVR product, build the reporting and automation infrastructure the team relies on, and serve as our internal expert as we expand how we use AI across the business. If you're someone who loves being in the weeds of a new technology and wants a seat at the table when strategy is being shaped, this role was built for you.
This is an in-person role at our office in Victoria, BC
Day-to-day:
You will:
- Own governance of our AI IVR and AI call center product — monitoring performance, managing configurations, and ensuring the platform is running effectively day-to-day
- Design and execute A/B tests on the AI IVR to continuously improve call flows, outcomes, and customer experience
- Implement changes to the AI IVR and document decisions, results, and recommendations in a clear and organized way
- Build reports, dashboards, and automations that give the AdOps team better visibility into performance and reduce manual work
- Act as a hands-on resource across other team projects involving AI — contributing data analysis, implementation support, and a practical perspective on what's possible
- Stay current on developments in AI tooling and proactively bring forward ideas for how we can apply them to our work
You have...
- Experience working with AI platforms, tools, or products in a hands-on capacity — you've done more than read about it
- Comfort working with data: pulling it, interpreting it, and turning it into something useful for a team
- A structured, methodical approach to testing and problem-solving — you know how to set up a fair test and read the results honestly
- Strong written and verbal communication skills; you can explain technical concepts to non-technical teammates
- The ability to manage multiple workstreams independently and know when to ask for direction
- A genuine interest in how AI is changing the way businesses operate — and enthusiasm for being part of that change
Nice to have:
- Familiarity with IVR systems, call center technology, or contact center operations
- Experience building dashboards or automated reports (any tool — Looker, Google Sheets, Power BI, etc.)
- Exposure to prompt engineering, LLM workflows, or agentic AI tools
- Experience in a digital advertising, media, or AdTech environment
Compensation will be determined by factors including knowledge and skills, role-specific qualifications, market location, and experience.
Skills Required
- Hands-on experience working with AI platforms, tools, or products
- Ability to pull, interpret, and use data effectively
- Structured, methodical approach to testing and problem-solving
- Strong written and verbal communication skills
- Ability to explain technical concepts to non-technical teammates
- Ability to manage multiple workstreams independently
- Genuine interest in applying AI to business operations
- Familiarity with IVR systems, call center technology, or contact center operations
- Experience building dashboards or automated reports
- Exposure to prompt engineering, LLM workflows, or agentic AI tools
- Experience in digital advertising, media, or AdTech
What We Do
Buyerlink operates the leading marketplace for locally targeted and category-specific consumer demand online. A One Planet Group company. Our patented technology allows our platform to conduct millions of auctions striving to connect consumers to perfectly matched service providers. We currently serve the automotive, real estate, insurance, home services, solar, and home warranty industries, and our category agnostic platform offers us the capability to quickly launch new verticals as necessary. As a fully integrated technology platform, Buyerlink simplifies online marketing, empowering businesses of all sizes to gain access to in-market locally-targeted consumer demand at scale. While Buyerlink is focused on providing a massively effective, locally targeted marketing solution, as a One Planet company our true fulfillment stems from operating a mission-driven business with a measurably positive impact on the world. Our fundamental values place love at the center of every facet of the business. We stand for social justice, women's rights, racial justice, and unity. Buyerlink provides the means to uphold our unwavering commitment to universal philanthropy.
