Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWise is looking for an AI Implementation Manager to drive the expansion of Wise Assistant—our customer-facing AI agent. As we scale this technology from Customer Support into core product domains (Send, Account, Business, Spend) and critical servicing areas (FinCrime, KYC, PayOps), you will own end-to-end execution.
You’ll coordinate complex rollouts, navigate regulatory approvals, manage vendor partnerships, and unblock parallel workstreams to keep launches timely, secure, and high-quality.
What You’ll Be Doing
Lead Cross-Domain Rollouts: Direct Wise Assistant implementations across product lines, taking ownership of project timelines, technical dependencies, and cross-team alignment.
Own Compliance & Privacy Pathways: Navigate regulatory requirements for every expansion, managing Data Protection Impact Assessments (DPIAs), data handling reviews, and security sign-offs.
Manage Vendor Relationships: Lead third-party procurement, vendor onboarding, contract structuring, and commercial negotiations.
Drive Domain Expansion: Gather operational requirements from new servicing areas, build clear implementation roadmaps, and direct proof-of-concept (PoC) work.
Establish Frameworks: Design scalable processes and operating models in an evolving, high-growth AI environment.
What We’re Looking For
Technical Implementation Track Record: Demonstrated experience delivering complex, cross-functional projects to completion—ideally involving AI, automation, or technical software products.
Rigorous Project Management: Ability to manage multiple high-stakes, parallel workstreams without sacrificing quality or communication.
Regulatory & Compliance Navigational Skills: Hands-on experience working alongside Privacy, Security, and Legal teams to clear approval gates.
Conversational AI Familiarity: Working knowledge of conversational AI agents, LLM deployments, or customer-facing automation systems.
Vendor & Commercial Procurement: Proven capability in managing vendors, including contract oversight and commercial terms negotiation.
Adaptability: Comfort operating in ambiguity with a drive to build processes where none currently exist.
Nice to Have
Experience within fintech, banking, or another heavily regulated sector.
Familiarity with data privacy and AI regulations (e.g., GDPR, EU AI Act).
Practical understanding of customer service operations and support workflows.
Growth & Impact
This role scales directly alongside the footprint of the Wise Assistant. If you want to sit at the center of how Wise deploys AI across its global business, apply today to join the team in London.
Salary range for this role is between £90,000 - £118,000 + RSU's
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Experience delivering complex, cross-functional technical projects through completion
- Ability to manage multiple high-stakes, parallel workstreams
- Experience working with Privacy, Security, and Legal teams to navigate regulatory approval gates
- Working knowledge of conversational AI agents, LLM deployments, or customer-facing automation systems
- Experience managing vendors, contracts, procurement, and commercial term negotiations
- Ability to operate effectively in ambiguity and build processes from scratch
- Experience in fintech, banking, or another heavily regulated sector
- Familiarity with data privacy and AI regulations, including GDPR or the EU AI Act
- Understanding of customer service operations and support workflows
Wise Compensation & Benefits Highlights
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Equity Value & Accessibility — Equity is broadly accessible through RSUs granted to all employees in addition to salary, aligning rewards with company performance. This company‑wide ownership stance is consistently highlighted in the benefits descriptions.
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Leave & Time Off Breadth — Paid time off is notably generous, with a global minimum of 33 days and 36 days listed for U.S. locations. After four years, a six‑week paid sabbatical plus a £1,000 stipend further strengthens time‑away benefits.
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Wellbeing & Lifestyle Benefits — Lifestyle support includes work‑from‑anywhere for up to 90 days per year after six months, flexible working principles, and a 24/7 Employee Assistance Program. Extras like three annual “Me Days” and a professional‑development allowance add quality‑of‑life value.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
