AI Implementation Engineer / Customer Success
Location: (Remote/Hybrid) - Must be located within one of these countries:
Australia, India, Japan, Malaysia, New Zealand, Philippines, Thailand, or Vietnam. Only individuals from these locations can be considered for the role. We do not offer visa support or relocation.
About Trustana
Trustana is building AI-powered software that helps retailers, distributors, and brand owners manage and enrich product data at scale.
We are looking for an AI Implementation Engineer to help customers successfully deploy our AI solutions. If you enjoy solving technical problems, working with AI, and improving customer workflows, we’d love to hear from you.
Key Responsibilities
- Configure AI agents, prompts, and workflows for customer accounts.
- Translate customer requirements into scalable AI solutions.
- Troubleshoot AI outputs, identify root causes, and improve results.
- Validate data quality and create simple test cases for new workflows.
- Work closely with Product, Engineering, and Customer Success to deliver successful implementations.
Qualifications
- 3+ years in Solutions Engineering, Implementation, Technical Consulting, Product, or a similar B2B SaaS role.
- Strong understanding of data structures, mappings, imports, and APIs.
- Experience using LLMs, AI agents, or prompt engineering in a practical setting.
- Comfortable troubleshooting technical issues using logs, SQL, Python, or similar tools.
- Strong analytical skills with a structured approach to problem solving.
- Excellent communication skills and comfortable working directly with customers.
Nice to Have
- Experience with PIM, ERP, eCommerce, or product data platforms.
- Experience with AI coding assistants or workflow automation tools.
- Startup experience.
Why Join Us?
- Build practical AI solutions used by enterprise customers.
- Work with cutting-edge AI technologies in a fast-growing startup.
- Collaborate with an experienced, international team.
- Competitive compensation and opportunities for growth.
Skills Required
- 3+ years in Solutions Engineering, Implementation, Technical Consulting, Product, or similar B2B SaaS role
- Located in Australia, India, Japan, Malaysia, New Zealand, Philippines, Thailand, or Vietnam; no visa support or relocation
- Strong understanding of data structures, mappings, imports, and APIs
- Experience using LLMs, AI agents, or prompt engineering in a practical setting
- Comfortable troubleshooting technical issues using logs, SQL, Python, or similar tools
- Strong analytical skills with a structured approach to problem solving
- Excellent communication skills and comfortable working directly with customers
- Experience with PIM, ERP, eCommerce, or product data platforms
- Experience with AI coding assistants or workflow automation tools
- Startup experience
What We Do
We believe that global commerce is transforming – consumers expect complete & accurate product information, available in a variety of purchasing channels, coming from trusted sources, and in an integrated experience. Retailers, distributors, and brand owners need to be well-equipped with tooling to keep up with the rapid changes. Seeded by Temasek in 2020, Trustana’s mission is to help retailers, distributors, and brand owners monetize their product data. We enable businesses to aggregate, enrich and syndicate their product information to drive superior buying experiences for customers and increase team productivity. Trustana handles the end-to-end product data journey - from unifying first party data, to filling in gaps in objective data, generating marketing content, and even to expanding sales channels & geographies with localization capabilities. With Trustana solution, you can easily Save hours of manual work by centralizing and syndicating your product information Simplify catalog creation and showcase your products in a beautiful and up-to-date digital catalog Enhance your customer shopping experience with the consistent information across different sales channels Boost conversions with channel-specific marketing & SEO-friendly contents Reduce time-to-market and expand into any market with automated localization and translation Simplify workflow and boost team efficiency and more… See for yourself why Trustana is the best solution for retailers and brands. Get started today with a free demo from our business experts!
