Marketing Statement:
Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.
Job Summary:The International AI Hub is responsible for exploring, testing, and accelerating the adoption of Artificial Intelligence across Tokio Marine Group Companies. TheProgram and Operations Lead will oversee operational cadence, governance, and strategic coordination across all workstreams — Training, R&D, and Governance. They will act as a key integrator between AI Hub leadership, Tokio Marine Holdings, and Group Companies to ensure alignment, transparency, and execution excellence across AI initiatives. This role will combine program management rigor with strategic problem-solving and operational leadership to advance AI transformation efforts across a federated global enterprise.
Essential Job Functions:- Leads the design and execution of AI Hub operational governance and delivery frameworks
- Manages the global portfolio of AI initiatives across Training, R&D, and Governance workstreams
- Operates project intake, prioritization, and vendor management processes to align with enterprise strategy
- Oversees program delivery performance, schedules, and interdependencies across multiple concurrent initiatives
- Implements structured change management, issue tracking, and risk mitigation processes
- Develops and maintains executive dashboards, KPIs, and budget performance metrics to monitor progress
- Provides actionable insights and recommendations to leadership for portfolio prioritization and decision-making
- Acts as liaison between AI Hub leadership, Tokio Marine Holdings, and Group Company stakeholders to ensure alignment of business and technology objectives
- Facilitates governance meetings, strategic reviews, and leadership updates on AI Hub operations
- Drives continuous improvement in project intake, reporting, and governance standards
- Ensures compliance with internal controls, audit standards, and enterprise governance frameworks
- Supports cross-functional collaboration, communication, and documentation across the AI Hub’s global network
- Bachelor’s degree in Business, Information Technology, or a related discipline (Master’s preferred)
- 8–10 years of experience in program, portfolio, or operations management in large, federated organizations preferred
- Proven success in managing complex, multi-stakeholder technology or transformation programs
- Deep understanding of governance frameworks, program planning, and performance management
- Project Management Professional (PMP) certification or equivalent preferred
- Experience managing vendors, cross-functional teams, and third-party partnerships
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail
- Excellent written and verbal communication skills, with experience presenting to executives and governance bodies
- Ability to navigate organizational complexity, influence senior stakeholders, and drive alignment across regions and functions
- Hybrid work model, working a few days in our Jersey City, NJ location and the rest from home
Salary range $128,000 to $160,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
Similar Jobs
What We Do
We provide professional support services to the Tokio Marine Group of companies in the United States, including Tokio Marine America, the First Insurance Company of Hawaii, and the Philadelphia Insurance Companies. Among our professional service offerings are actuarial, financial, audit, payroll, human resource, legal, information technology, communications, and investment expertise. At Tokio Marine North America Services (TMNAS), customer service is our focus and our passion. We are recognized as a Best Place to Work in Insurance, Best Place to Work in Pennsylvania, and Philly.com Top Workplace. We are also recognized as one of the Healthiest 100 Workplaces in America. At Tokio Marine North America Services, we strive to add value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our mission is to provide superior professional services which support the business and governance needs of our valued customers. Our values guide and direct our actions and our culture: *Customer-Centric Partnership *Integrity *Respect *Engagement *Innovation *Enthusiasm We strive to Empower our People, Look Beyond Profit, and Deliver on Commitments. We are passionate about the services we provide: Legal, Internal Audit, Actuarial, Finance & Accounting, Facilities, Communications, Human Resources, and Information Technology. It is only possible through the efforts of all employees that we are able To Be a Good Company, operating for the benefit of our customers, stakeholders, and society.
