AI Engineer

About the Team

Zoom is building its AI API Suite as a strategic platform to expose proprietary AI capabilities to external developers and enterprises. The team sits at the intersection of AI, infrastructure, and developer platforms, enabling services such as Speech Recognition, Machine Translation, OCR, and AI-powered summarization to be consumed via scalable APIs and SDKs.

This is a foundational team responsible for building the API and SDK layer that powers Zoom’s next phase of AI monetization, working closely with AI research, platform engineering, and product teams globally.

What You Can Expect

• Work on a high-impact, executive-sponsored AI platform initiative

• Build developer-facing products used at global scale

• Partner closely with AI research teams to bring models into production

• Solve complex challenges across distributed systems, AI workloads, and developer experience

• Influence the architecture and direction of a new API business line

Responsibilities

• Designing and developing scalable APIs and SDKs for AI services including ASR, Machine Translation, OCR, and AI Summary

• Building batch and real-time processing systems for speech and multimodal AI workloads

• Developing SDKs, tooling, and interfaces that enable a seamless developer experience

• Integrating AI services with billing, metering, and self-service platforms

• Collaborating with AI research teams to productionize and scale proprietary models

• Creating and maintaining API documentation, code samples, and developer resources

• Implementing monitoring, logging, and analytics for API usage and performance

• Ensuring API security, reliability, and scalability for enterprise consumption

• Partnering with cross-functional teams across global locations

Qualifications

Required

• Have 5+ years of software engineering experience with a focus on API and/or SDK development

• Have strong proficiency in modern programming languages such as Python, Java, or Go

• Have experience designing and building RESTful APIs at scale

• Have experience building and operating distributed systems or microservices

• Have hands-on experience with cloud platforms such as AWS, Azure, or GCP

• Have a strong understanding of authentication, authorization, and API security principles

• Have experience working with API gateways, service mesh, or similar infrastructure

Preferred

• Have experience building or integrating AI/ML service APIs or developer platforms

• Have knowledge of speech recognition, NLP, or computer vision technologies

• Have experience building developer tools, SDKs, or self-service platforms

• Have familiarity with API monetization, billing systems, or usage-based pricing models

• Have experience with OpenAPI/Swagger specifications and API lifecycle management

• Have understanding of rate limiting, quota management, and SLA enforcement

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.