What You Can Expect
You’ll design, build, and own the platform that powers Zoom AI Services, enabling AI capabilities to be delivered as scalable cloud services for both Zoom products and external developers. You’ll work across API design, distributed systems, cloud infrastructure, and AI platform engineering to build reliable, high-performance services that power speech, translation, summarization, reasoning, and future AI capabilities at production scale.
About the Team
You will join the Zoom AI Services team responsible for building Zoom’s unified AI platform. The team develops the cloud platform, APIs, and infrastructure that enable AI capabilities to be shared across Zoom products while exposing the same services to enterprise customers and developers. We work closely with AI modeling teams, Zoom Cloud Platform, and product engineering teams to deliver scalable, reliable, and cost-efficient AI services.
Responsibilities
Design and build large-scale cloud services powering Zoom AI APIs and developer platform.
Design reusable APIs, service abstractions, and platform components for AI capabilities.
Build distributed systems supporting synchronous, asynchronous, and streaming AI workloads.
Improve scalability, reliability, observability, and operational efficiency of AI services.
Design scheduling, resource management, and workload orchestration for large-scale CPU and GPU infrastructure.
Partner closely with AI modeling, platform, and product teams to onboard new AI capabilities onto the Zoom AI Services platform.
Drive technical architecture and engineering best practices across the team.
What We’re Looking For
Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or a related technical field, or equivalent practical experience.
8+ years of software engineering experience building distributed systems, cloud platforms, or large-scale backend services.
Experience building and operating production AI services such as Speech Recognition (ASR), Machine Translation (MT), LLM applications, AI Agents, Search, Document Intelligence, Computer Vision, or similar AI-powered cloud services.
Strong experience designing and operating large-scale cloud services, including microservices, service-oriented architectures, and multi-tenant platforms.
Experience designing developer-facing APIs, SDKs, or cloud platform services with a strong API-first mindset.
Strong understanding of Kubernetes, containers, distributed systems, networking, and cloud-native technologies.
Experience building highly available, scalable, and observable production systems running at cloud scale.
Experience working with AI infrastructure, including model serving, AI inference platforms, GPU/CPU resource management, or ML infrastructure.
Strong programming skills in Go, Java, C++, Python, or similar languages.
Excellent system design, technical leadership, and cross-functional collaboration skills, with the ability to drive architecture across multiple engineering teams.
Preferred
Experience with one or more major cloud platforms (AWS, Azure, or GCP).
Experience optimizing large-scale AI workloads for performance, scalability, reliability, or cost.
Experience contributing to AI platforms serving both internal products and external developers.
Experience with open-source AI infrastructure such as Kubernetes, Istio, vLLM, Triton, SGLang, Ray, or similar technologies.
Salary Range or On Target Earnings:
Minimum:
$177,100.00Maximum:
$387,500.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
Skills Required
- 5+ years of software engineering experience with a focus on API and/or SDK development
- strong proficiency in modern programming languages such as Python, Java, or Go
- experience designing and building RESTful APIs at scale
- experience building and operating distributed systems or microservices
- hands-on experience with cloud platforms such as AWS, Azure, or GCP
- strong understanding of authentication, authorization, and API security principles
- experience working with API gateways, service mesh, or similar infrastructure
- experience building or integrating AI/ML service APIs or developer platforms
- knowledge of speech recognition, NLP, or computer vision technologies
- experience building developer tools, SDKs, or self-service platforms
- familiarity with API monetization, billing systems, or usage-based pricing models
- experience with OpenAPI/Swagger specifications and API lifecycle management
- understanding of rate limiting, quota management, and SLA enforcement
Zoom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoom and has not been reviewed or approved by Zoom.
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Fair & Transparent Compensation — Compensation is positioned at or above market for many roles, and postings often include clear pay ranges that help set expectations. Market standing among similar-size tech firms reinforces the perception of strong total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are prominent parts of the package and can materially augment cash compensation. Stock components are framed as a meaningful contributor to overall pay satisfaction.
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Healthcare Strength — Medical plan choice is broad and paired with free dental and vision for employees and dependents, plus robust mental-health resources and disability coverage. These elements position core health benefits as a standout strength.
Zoom Insights
What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
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