Say hello to possibilities.
It’s not every day that you consider a new opportunity. We’re RingCentral, and we’re happy that someone as talented as you are considering this role.
First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
The stack used is Java, Jetty, Spring Boot, Nginx, MongoDB, Apache Kafka, GridGain (Apache Ignite), Amazon Aurora, ELK, Docker, Kubernetes, TICK.
Please use this link to watch a video about RingCentral: RingCentral Video
About RingCentral
- Gain a deep understanding of IT End User Services / Infrastructure processes, systems, and pain points through hands-on learning and cross-functional collaboration.
- Identify opportunities where AI can improve operational efficiency, user satisfaction, or data-driven decision-making within EUS / Infrastructure.
- Design, prototype, and implement AI-enhanced solutions, such as automation bots, natural language query tools, or predictive support models.
- Collaborate with IT Engineers, data analysts, and AI teams to integrate machine learning models, LLMs, or automation tools into support operations.
- Drive improvements in onboarding, asset management, incident triage, and remote support through intelligent workflows.
- Leverage AI platforms (e.g., ChatGPT, automation frameworks, service intelligence dashboards) to augment support capabilities and reduce manual workload.
- Maintain documentation of AI solutions, project outcomes, and lessons learned.
- Participate in daily IT support functions, site operations, and escalations, with a focus on identifying areas for automation or optimization.
- Bachelor's degree in Information Technology, Computer Science, Data Science, Business Information Systems, or a related field.
- Experience with 3 to 5 years exposure to scripting languages (e.g., Python, PowerShell) or RPA tools (e.g., UiPath)
- Experience with ITSM tools like Jira, or Freshservice.
- Strong interest in AI, automation, and digital transformation.
- Familiarity with AI tools or frameworks such as ChatGPT, Microsoft Copilot, or similar technologies is a plus.
- Problem-solving mindset with an eagerness to learn about IT support infrastructure and business operations.
- Comfortable working with diverse technologies: Windows/macOS, SaaS apps, mobile devices, networking, and A/V systems.
- Excellent communication, collaboration, and documentation skills.
- Self-starter with a passion for experimenting, learning, and applying new ideas in a fast-paced environment.
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What We Do
RingCentral is a global leader in AI-powered trusted business communications, contact center, revenue intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes.
Why Work With Us
Innovation isn't just a buzzword—it's the core and heart of everything we do. We believe that groundbreaking ideas emerge from every corner of our organization. Our biggest strength? We are not all the same. At RingCentral, our commitment to fostering a culture of curiosity and inclusivity is what sets us apart.
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