Must Have:
5+ years of experience developing Artificial Intelligence and Machine Learning solutions.
Hands-on experience implementing Generative AI and Large Language Model (LLM) solutions in enterprise environments.
5+ years of experience implementing contact centre solutions utilizing Amazon Connect.
Experience configuring and developing Amazon Connect Customer AI Agents.
Extensive experience designing, developing and implementing Amazon Connect cloud-based contact centre solutions.
Experience integrating Amazon Bedrock services with Amazon Connect solutions.
Experience designing, developing and optimizing prompts for conversational AI, virtual assistants and AI agents.
Experience with AWS services including Amazon Connect, Amazon Bedrock, Amazon Lex, AWS Lambda, API Gateway, Amazon DynamoDB, Amazon S3, CloudWatch, EventBridge and IAM.
Knowledge of Azure OpenAI, Azure AI Services, Azure AI Foundry, Google Vertex AI, Gemini and equivalent AI platforms.
Strong experience with Python development.
Experience with JavaScript, Node.js and related technologies.
5+ years of experience implementing conversational AI, IVR or contact centre solutions.
Nice to have:
Prior OPS or Public sector exp.
Skills Required
- 5+ years of experience developing Artificial Intelligence and Machine Learning solutions
- Hands-on experience implementing Generative AI and Large Language Model (LLM) solutions in enterprise environments
- 5+ years of experience implementing contact centre solutions utilizing Amazon Connect
- Experience configuring and developing Amazon Connect Customer AI Agents
- Experience designing, developing and implementing Amazon Connect cloud-based contact centre solutions
- Experience integrating Amazon Bedrock services with Amazon Connect solutions
- Experience designing, developing and optimizing prompts for conversational AI, virtual assistants and AI agents
- Experience with AWS services including Amazon Connect, Amazon Bedrock, Amazon Lex, AWS Lambda, API Gateway, Amazon DynamoDB, Amazon S3, CloudWatch, EventBridge and IAM
- Knowledge of Azure OpenAI, Azure AI Services, Azure AI Foundry, Google Vertex AI, Gemini and equivalent AI platforms
- Strong experience with Python development
- Experience with JavaScript, Node.js and related technologies
- 5+ years of experience implementing conversational AI, IVR or contact centre solutions
- Prior OPS or Public sector experience
What We Do
ITProFound Inc. is a global technology services and solutions provider specializing in software development, IT consulting, and staff augmentation. They deliver end-to-end business practice solutions, including ERP, cloud migrations, and data analytics, across various industries.
