AI Engineer (mid-level/senior)

Lucidya is a fast-growing SaaS company building AI-powered customer experience solutions for enterprises across the MENA region. Known for our deep expertise in Arabic-first AI, we help organizations understand, serve, and engage their customers at scale.

We are now launching a new AI Agents business unit, focused on building AI Agent platforms and solutions to solve critical pain-points in Customer Experience - securely, responsibly, and at scale.

As an AI Engineer, you will be responsible for designing, building, and deploying intelligent AI agents that solve real business problems. You will work at the intersection of machine learning, deep learning, and production AI, turning advanced models into reliable, scalable systems used by enterprise customers.

This role goes beyond experimentation - you will help take AI from concept to production, ensuring performance, ethical compliance, and real-world impact.

You will have the opportunity to showcase your ability to build from 0 to a real solution that drives value

What You’ll Do

AI & Agent Development

• Design, develop, and optimize AI Agents
• Build evaluation for AI Agent performance, ensuring that AI Agents are working as expected
• Research and optimise the way we do things
• Contribute to the development of the Lucidya AI Agent platform

Production & Scalability

• Deploy AI models into production environments with a focus on scalability, performance, and reliability.
• Collaborate on MLOps practices to support continuous integration, monitoring, and improvement.
• Ensure AI systems integrate smoothly with existing platforms and workflows.

Cross-Functional Collaboration

• Work closely with software engineers, product managers, and domain experts
• Translate business problems into effective AI solutions with measurable outcomes.
• Contribute to solution design for enterprise solutions and long-term deployments.

Governance & Quality

• Ensure AI solutions comply with ethical standards, data privacy requirements, and legal regulations.
• Document models, algorithms, workflows, and decisions clearly for internal and external stakeholders.
• Stay up to date with the latest AI research, tools, and best practices; and apply them where valuable.

Technical Skills

• 3+ years of hands-on experience building and deploying AI-driven systems, with a proven track-record of achieving business value from AI agents - not just using self-serve frameworks like n8n
• Strong programming skills in Python (Java is a plus).
• Hands-on experience with machine learning and deep learning techniques.
• Practical experience using TensorFlow, OpenAISDK or similar frameworks.
• Experience deploying AI models into production or production-like environments.
• Strong understanding of AI evals and guardrails

Problem-Solving & Mindset

• Ability to analyze complex problems and design innovative AI-driven solutions.
• Strong systems thinking, understanding how models behave in real-world environments.
• Curiosity and commitment to continuous learning in a fast-evolving AI landscape.
• Proactivity is key - not just a task doer

Collaboration & Communication

• Comfortable working in cross-functional, product-driven teams.
• Able to clearly document and explain technical concepts to diverse stakeholders.

• Experience with NLP, conversational AI, or agent-based systems.
• Exposure to enterprise AI deployments or SaaS platforms.
• Familiarity with MLOps, monitoring, and model lifecycle management.
• Experience working with multilingual or Arabic language data.

• Work on real, enterprise-grade AI agents, not just experiments.
• Shape a new business unit from the ground up.
• Solve meaningful CX and operational challenges across the MENA region.
• Collaborate with a highly skilled AI, data, and product team.
• Build AI that is responsible, scalable, and impactful.