AI Engineer, Customer Facing

Join us and help shape the future of AI by architecting next-generation knowledge systems.

• Unwavering Integrity with Purpose: We operate with honesty and stay true to our mission.

• Resourceful Innovation: We adapt quickly, solve creatively, and thrive in ambiguity.

• Exceptional Drive & Execution: We think strategically and deliver results with urgency.

• Elevate & Empower: We share knowledge, build trust, and help teammates excel.

• Deep Expertise: We pursue mastery in our craft and our market.

About the Role:

We're seeking an AI Engineer, Customer Facing to serve as a technical advisor and implementation partner for our customers. In this role, you'll bridge the gap between our AI platform capabilities and enterprise business needs, architecting and deploying solutions that deliver measurable value.

Responsibilities:

• Partner with enterprise customers to identify high-value use cases and architect AI solutions that align with their business objectives

• Design and develop proof-of-concept implementations and technical prototypes to demonstrate platform capabilities

• Guide customers through the full lifecycle of AI implementation - from ideation and architecture to deployment and scale

• Provide technical leadership in customer workshops, solution design sessions, and implementation reviews

• Collaborate with Product and Engineering teams to translate customer feedback into platform improvements

• Create technical documentation, implementation guides, and best practices

• Support customer onboarding and ensure successful adoption of our AI platform

• Travel occasionally to customer sites for workshops and relationship building

Required Qualifications:

• 5+ years of technical experience in solution architecture, sales engineering, or customer engineering roles

• Strong programming skills in Python and familiarity with modern development tools and practices

• Hands-on experience building and deploying production AI/ML applications

• Proven track record of driving technical solutions in enterprise environments

• Excellence in technical communication with both technical and business stakeholders

• Experience in solution architecture and system design

• Strong understanding of enterprise security, compliance, and scaling requirements

• Ability to balance competing priorities and execute in ambiguous environments

Preferred Qualifications:

• Experience with LLM applications and RAG architectures

• Background in technical pre-sales or customer-facing engineering

• Experience with TypeScript/JavaScript and frontend development

• Track record of developing enterprise-grade solutions

We offer a hybrid-friendly culture based out of our downtown San Francisco office.

• Impactful Mission: Work on innovative AI products that redefine how knowledge is accessed and utilized.

• Collaborative Team: Join a team of passionate individuals committed to pushing the boundaries of technology.

• Growth Opportunities: Be at the forefront of the AI revolution, with ample opportunities to grow alongside our scaling organization.

• Competitive base salary and equity compensation

• Comprehensive medical/dental/vision coverage for you and your family

• Unlimited paid time off policy

• Daily catered lunch and snacks in the San Francisco office

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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