Strategic Account Manager

About Us:

VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of seasoned leaders, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, increase operating efficiencies, and improved patient understanding.

About the Role: 

We are looking for an AI Engagement Manager (Account Manager) to join our growing team, reporting into our Director, AI Partner Engagement. In this role you will be responsible for managing and nurturing executive stakeholder relationships with enterprise customers post sale. You will serve as the strategic advisor and problem solver  for the client’s leadership, ensuring they realize AI’s full potential and expand use cases over time. Additionally, you will align cross-functional teams to enable overall success of the program. As an early AI Engagement team member, there is significant opportunity to shape this growing  function. 

Key Responsibilities

• Executive Stakeholder Management: Develop and maintain strong executive relationships with key client stakeholders to ensure long-term loyalty and satisfaction, leading ROI analysis, steering committees, and acting as a strategic thought partner

• Collaboration with Customer Success and Implementation: Partner closely with our Customer Success Manager to ensure smooth onboarding, training, and resolution of any issues, facilitating client success and satisfaction.

• Strategic Account Planning: Create and execute strategic account plans to identify and capitalize on opportunities for growth, ensuring the continuous delivery of value to our clients.

• Co-Development of AI Use Cases: Act as a client advocate, representing their needs and feedback internally as new products are brought to market

• Revenue Generation: Drive revenue growth through the successful management of renewals, upgrades, and expansion opportunities within enterprise customer accounts.

• Sales Forecasting: Exhibit precision in sales forecasting, ensuring reliable revenue predictions to support business planning and decision-making.

• Industry Expertise: Stay up-to-date with industry trends and leverage deep industry knowledge to act as a trusted advisor to dental professionals, guiding them through digital transformation in dental care.

• Meetings and Conferences: Attend customer meetings and industry conferences as required to strengthen relationships and represent VideaHealth.

Requirements

• 3-5 years experience in management consulting and/or as a customer success manager, account manager, or similar at a B2B SaaS company. Experience in health tech and/or AI applications is a plus

• Excellent client management and relationship-building skillset, as exemplified by a history of acting as a strategic advisor to your portfolio of customers

• Excellent messaging, positioning and presentation of information

• Excellent negotiation, internal and external collaboration, and listening skills

• Operational excellence and strong organizational skills

• Strong business and financial acumen

• Proven ability to manage multiple clients and projects simultaneously

• Analytical skills to interpret data and drive actionable insights

What We Offer: 

• Fast-paced and collaborative work culture in which you can gain experience, grow your technical skills and work on a wide variety of challenges over your time with us

• Competitive pay, equity and benefits.

• Agile organization where being senior translates to being a mentor and role model for others. We lead by example.

• Technical challenges on the leading edge of innovation where software and machine learning

Don’t meet all the listed requirements? We still encourage you to apply! We are looking for the right teammate who is excited to contribute to our mission and are flexible on level of experience.

VideaHealth is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

VideaHealth is supported by some of the best investors in the world, having raised over $67M in Venture Capital from Tier 1 investors such as Threshold ventures, Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets.

If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity!