The AI Engagement & Enablement Analyst — OpenAI Platform manages OpenAI partner-engagement cadences, use-case business cases, and Salesforce hyperscaler deal tagging for OpenAI-influenced opportunities within the India AI Center of Excellence.
The analyst runs internal OpenAI Foundational Knowledge training and maintains EXL’s OpenAI use-case portfolio and ROI tracker, connecting partner, sales, and delivery motions.
ResponsibilitiesResponsibilities
Manage OpenAI partner-engagement cadences, ensuring commitments, reporting, and enablement activities stay on track.
Develop and maintain use-case business cases for OpenAI-based opportunities.
Own Salesforce hyperscaler deal tagging for OpenAI-influenced opportunities and maintain pipeline hygiene.
Run internal OpenAI Foundational Knowledge training across the India CoE.
Maintain EXL’s OpenAI use-case portfolio and ROI tracker, capturing outcomes and value realized.
Coordinate with sales, delivery, and partner teams to align engagement and enablement activities.
Feed insights from tracked use cases back into the CoE’s offerings and reusable assets.
Must-Have Skills
5–7 years of experience in engagement management, enablement, business analysis, or AI/technology consulting.
Engagement & Enablement
Experience managing partner-engagement cadences, enablement programs, or training delivery.
Experience building use-case business cases and tracking ROI/value.
Proficiency with Salesforce (or similar CRM) for deal tagging, pipeline, and reporting.
GenAI & Communication
Working understanding of Generative AI, LLMs, and enterprise AI use-case patterns (OpenAI platform familiarity valued).
Excellent communication and coordination skills across partner, sales, and delivery teams.
Strong organizational skills with attention to tracking, governance, and reporting.
Good-to-Have / Preferred
Familiarity with OpenAI partner programs and Foundational Knowledge training.
Domain exposure to BFSI or healthcare.
Experience maintaining use-case portfolios and reference/ROI trackers.
Business analysis, Agile, or program-management certification.
Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Artificial Intelligence, Information Systems, or a related discipline (or equivalent practical experience).
Skills Required
- 5-7 years of experience in engagement management, enablement, business analysis, or AI/technology consulting
- Experience managing partner-engagement cadences, enablement programs, or training delivery
- Experience building use-case business cases and tracking ROI/value
- Proficiency with Salesforce or similar CRM for deal tagging, pipeline, and reporting
- Working understanding of Generative AI, LLMs, and enterprise AI use-case patterns
- Excellent communication and coordination skills across partner, sales, and delivery teams
- Strong organizational skills with attention to tracking, governance, and reporting
- Bachelor's or Master's degree in Computer Science, Engineering, Data Science, AI, Information Systems, or related discipline (or equivalent practical experience)
- Familiarity with OpenAI partner programs and Foundational Knowledge training
- Domain exposure to BFSI or healthcare
- Experience maintaining use-case portfolios and reference/ROI trackers
- Business analysis, Agile, or program-management certification
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
