AI Enablement Specialist - Remote

Hello! ✨

We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.

About Us…

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.

At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.

At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.

About the Role

We are looking for an AI Enablement Specialist to support the rollout and operational management of AI assistants, AI bots, and automation initiatives across Wildix.

This role will focus on configuring, integrating, monitoring, and optimizing AI-driven workflows and conversational systems that improve internal productivity and customer interactions. You will work closely with Sales, Marketing, Support, Operations, and IT teams to ensure AI solutions are effectively deployed and continuously improved.

This is an excellent opportunity for an internal promotion or for someone passionate about practical AI implementation and business automation.

What You Will Do

• Configure, maintain, and optimize AI bots, AI assistants, and conversational workflows.
• Integrate AI systems with CRM platforms, telephony systems, and internal tools.
• Support the rollout of AI automation initiatives across multiple departments.
• Monitor AI assistant performance and continuously improve outputs and workflows.
• Collaborate with business stakeholders to identify automation opportunities.
• Assist teams in adopting AI-enabled operational processes.
• Document workflows, configurations, and best practices.
• Troubleshoot AI workflow issues and coordinate with technical teams when needed.
• Help expand automation coverage and reduce repetitive manual activities.
• Contribute to operational efficiency and cost reduction initiatives.

What You Will Bring

• 3+ years of experience in automation, AI operations, systems integration, or technical enablement roles.
• Hands-on experience configuring workflow automation tools or AI assistants.
• Understanding of CRM systems, collaboration platforms, APIs, and integrations.
• Strong problem-solving and analytical skills.
• Ability to work cross-functionally with both technical and non-technical stakeholders.
• Strong organizational skills and attention to detail.
• Proactive mindset with strong ownership and accountability.
• Comfortable working in a fast-paced technology environment.

Bonus Points If

• You have experience with conversational AI platforms or LLM-based assistants.
• You have experience in SaaS, Telecommunications, or Customer Support environments.
• You are passionate about AI-driven operational transformation.
  
• You have scripting or low-code/no-code automation experience.
• You have worked with Salesforce or telephony integrations.

Why You’ll Love It Here

👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.

🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.

🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.

💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.

What We Offer

🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

🚀 Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game.

🌱 Well-being Support – We offer access to psychology sessions to support your mental and emotional health

Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information

Interview Process

🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations. (30 mins)

🛠️ Step 2: Technical Interview – A deep dive with your potential manager to assess your skills and fit for the role. (60 mins)

We Are Wildix:

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. 

Ready to join us? Apply Now!