AI Enablement & Operations Lead (Hybrid - Austin, TX)

Location: Austin,TX (Hybrid) 

Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs.

With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won’t stop until we’ve delighted every client across the diverse ecosystem we serve.

Togetherwork is accelerating its transformation to become a faster, simpler, and more AI-enabled company. The AI Enablement & Operations Lead will help bring that vision to life by leading high-impact pilots, building internal capability, and helping every function deploy AI responsibly and productively. 

Togetherwork is investing in AI to unlock measurable productivity gains, reduce manual work, and create differentiated customer and employee experiences. 

This role blends program leadership, hands-on experimentation, and cross-functional influence. The ideal candidate moves easily between business strategy and technical enablement—translating opportunities into tangible pilots that deliver measurable ROI. 

Note: This is a business role, not a technical ML engineering role. This role does not involve training models, building RAG systems, or writing production code. 

• Partner with functional leaders in Support, GTM, Finance, Operations, HR, etc., to identify and scope automation and AI opportunities. 
• Prototype lightweight workflows using no-code tools (ChatGPT, Zapier, Make, etc.) 
• Coordinate with technical teams or vendors for complex builds. 
• Track adoption, quantify impact, and document playbooks for replication. 
• Maintain a shared library of reusable GPTs and automations, ensuring quality, compliance, and discoverability across the company. 

2. Build Internal AI Capability & Culture (approx. 25%)

• Lead Togetherwork’s AI Champions program and community of practice. 
• Plan and deliver AI training, office hours, demo sessions, and adoption support to business teams. 
• Capture and share success stories that inspire safe, effective AI use. 
• Continuously explore new ChatGPT, Copilot, and automation capabilities, and guide teams on where emerging features can unlock value.

3.Program Management, Governance & Reporting (approx. 25%)

• Maintain the central portfolio of AI pilots—status, owners, metrics. 
• Manage Togetherwork’s AI governance practices, ensuring pilots follow policy and escalating issues or risks to the AI Governance Council. 
• Apply Togetherwork’s AI Policy and Self-Check process to all pilots. 
• Own measurement of AI pilot impact, including ROI, adoption, and productivity metrics; maintain a central dashboard of outcomes and lessons learned. 
• Prepare concise impact updates for the executive team and board. 

• 5–10 years of experience in operations, strategy, product, or transformation roles.
• Experience driving cross-functional change across non-technical teams (Support, HR, Finance, GTM, Operations). 
• Hands-on fluency with generative AI and no-code automation tools (e.g., ChatGPT Enterprise, Power Automate, Make, or Zapier).
• Exceptional communication and facilitation skills.
• Analytical mindset—able to measure ROI and translate insights into action.
• You actively stay current on AI tools, especially ChatGPT and Microsoft Copilot, and bring new ideas on how Togetherwork can use them to improve business workflows. 
• SaaS or technology background preferred; passion for AI essential.

By leading practical pilots that show clear ROI and helping teams work smarter through AI, you’ll create measurable value and lay the foundation for a more efficient, innovative, and AI-enabled Togetherwork. 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

At Togetherwork, you’ll help shape the backbone of a business serving millions of users across dozens of industries. You’ll have the opportunity to:

• Build a new platform organization from scratch and define its culture, systems, and operating model.

• Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio.

• Partner with a highly engaged executive team and influence the long-term technology vision.

• Drive measurable business impact through platform modernization, scalability, and shared service adoption.

• Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership.