AI Enablement Lead

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

POSITION SUMMARY

As the AI Enablement Lead, you will lead Broadvoice’s internal effort to accelerate AI adoption across all departments. You’ll design training, build frameworks, guide cross-functional AI projects, and help teams unlock new efficiencies. This is a highly autonomous role where you’ll partner directly with senior leadership to shape our AI strategy and culture.

If you’re self-driven, excited about AI innovation, and skilled at helping others succeed with new technology, this role is for you.

KEY RESPONSIBILITIES

• Build and manage a company-wide AI enablement program.
• Partner with department leaders to identify high-impact AI opportunities.
• Deliver training, workshops, and hands-on support to teams adopting AI tools.
• Create best practices, playbooks, and shared frameworks to reduce duplicated effort.
• Support pilots and proof-of-concept projects, helping scale what works.
• Maintain a centralized AI knowledge hub with documentation and resources.
• Stay current on AI tools and trends, advising leadership on strategy and ROI.

QUALIFICATIONS

• Experience driving AI adoption, digital transformation, or enablement programs.
• Strong proficiency with AI tools (e.g., ChatGPT, Copilot, automation tools).
• Highly self-motivated and able to work independently with minimal direction.
• Excellent communicator who can translate AI concepts into business value.
• Comfortable working cross-functionally with technical and non-technical teams.
• Ability to build processes and programs from scratch.

Bonus Points

• Experience in SaaS, telecom, or fast-moving tech environments.
• Background in training, change management, or program management.
• Familiarity with AI governance, security, or compliance considerations.
• Ability to run workshops and coach teams in hands-on AI usage.

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.