AI Digital Experience Engineer

At Infoblox, every breakthrough begins with a bold “what if.”

What if your ideas could ignite global innovation?

What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.

How we empower our people is extraordinary: we’re recognized as a Glassdoor Best Place to Work 2025, Great Place to Work-Certified in five countries, and honored by Cigna as a Healthy Workforce honors for three consecutive years; and what we build is world class: named CybersecAsia’s Best in Critical Infrastructure 2024 — clear evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next.”

In a world where you can be anything, Be Infoblox.

AI Digital Experience Engineer

We have an opportunity for an AI Digital Experience Engineer to join our HR Operations team in Mexico City, MX, reporting to the Associate Manager, Central Services Transformation. In this pivotal role, you will build and run the intelligent, AI-powered experiences our employees, managers, and candidates rely on every day—turning approved designs and use cases into working agents, workflows, and conversational experiences that make our HR and Workplace systems feel like one simple, natural-language front door. Collaborating closely with People & Places subject-matter experts, IT, and Security, you will configure, test, and continuously improve these experiences in a fast-moving, AI-first environment—shipping solutions that are useful, trusted, and well-governed while growing your craft alongside a highly collaborative global team

Be a Contributor — What You’ll Do

• Translate needs from the People and Place Centers of Excellence into AI driven experiences (agents, tools, apps) 
• Build AI agents, workflows, and conversational experiences on platforms such as Glean, Microsoft Copilot Studio, Oracle HCM / Redwood, and ServiceNow
• Implement approved use cases end to end—configuration, prompt and content tuning, integrations, and testing
• Enhance the agentic experience layer to deflect routine (Tier-0/Tier-1) questions and guide people to the right next step
• Partner with Centers of Excellence and content owners to ensure answers come from official, current source material
• Test, monitor, and optimize experiences before and after launch, tuning based on usage, feedback, and quality metrics such as deflection and resolution rates
• Ensure experiences meet data privacy, security, and compliance standards, applying Infoblox responsible-AI practices in partnership with IT and Security
• Document solutions and create reusable templates and how-to guidance so experiences can be supported, reused, and scaled
• Collaborate with People & Places SMEs and technical partners to identify friction and deliver practical improvements

Be Prepared — What You Bring

• Minimum of 5 years of relevant experience in software/systems development, automation engineering, or digital experience; or 3 years with a Master’s degree; or equivalent practical experience
• Expertise building with low-code/no-code and automation platforms (e.g., Microsoft Copilot Studio, Power Automate, Glean, ServiceNow, or similar)
• Hands-on experience with GenAI tooling (e.g., Claude, M365 Copilot, ChatGPT, Gemini) and practical prompt-engineering skills
• Working knowledge of scripting (e.g., Python or JavaScript) and of APIs and integrations between enterprise systems
• Proven ability to translate business processes into reliable, well-tested solutions and to manage competing priorities
• Proven ability to collaborate across a global, cross-functional, multi-time-zone team with strong written and verbal communication in English
• Sound judgment on data privacy, security, and compliance in an enterprise environment
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
• Preferred: experience with HR, IT, or Facilities systems (e.g., Oracle HCM, ServiceNow HRSD/ITSM) and exposure to AI/ML concepts, RAG, or agent orchestration

Be Successful — Your Path

First 90 Days: Immerse in our culture, connect with mentors, and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.

Six Months: Independently deliver well-tested agents, workflows, and conversational experiences that streamline real HR and Workplace tasks; help establish adoption and quality tracking and use it to drive measurable improvements; and contribute content and documentation that make solutions trustworthy and reusable.

One Year: Own delivery for a set of digital experiences within People & Places from build through ongoing optimization; serve as a go-to hands-on resource on our AI platforms and help raise AI fluency across the team; and demonstrably improve the Bloxer experience while freeing up capacity for higher-value work.

Belong — Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here. 

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• Charitable Giving Program supported by Company Match
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications. Base salary for this position:

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis