Role Summary
The Calibrate Technical Administrator is responsible for the technical configuration, data management, and validation of the Calibrate AI platform. The administrator contributes to model reliability, scoring integrity, and continuous improvement, working closely with QA, Operations, and Data teams.
This role ensures that:
· QA requirements are accurately translated into system configurations
· Evaluation data is complete, consistent, and reliable
· Outputs are structured and usable for reporting and analysis
This is a data-focused, entry-level IT role, not a QA decision-making role.
Core Responsibilities
1. Prompt Deployment & Testing
· Implement and test AI prompts
· Track changes and validate output consistency
2. Data Quality & Monitoring
· Ensure evaluation coverage meets targets
· Identify missing, inconsistent, or duplicate data
· Monitor usage and scan volumes
3. System Configuration
· Set up clients, programs, and evaluation structures
· Translate QA scorecards into system logic
4. Data Extraction & Reporting
· Export and prepare datasets for QA and Operations
· Support dashboards and reporting needs
5. Basic Analysis
· Identify trends, anomalies, and scoring inconsistencies
· Compare automated vs manual QA results
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What We Do
Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost. Our Mission Our Mission is to be our clients’ most valued and trusted business partner. At the heart of our mission is Inktel’s “Passion for People” philosophy which creates an environment for the highest operational performance in our Industry. Our Solution The focus of each Inktel solution is to create value for our clients by fully maximizing each customer interaction. This focus has led to the creation of Inktel’s “Customer First” operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation. Inktel Solution Suite comprises the following operational areas: • Sales & Revenue Enhancement • Revenue Protection • Customer Support • Sales Lead Management • Field Sales Support • Account Management • Multi-Lingual Support • Retention & Loyalty • Seasonal & Peak Support • Personalized Self Service • Multi-Channel Email, Chat, & Mobile • Social Engagement Strategy
