Lead AI Data Consultant

 This Data Consultant position within the NICE – AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive increased adoption and bottom-line ROI from our AI solutions portfolio. The Data Consultant will work closely with client stakeholders and NICE Solution Consultants to service clients in AI, self-service, contact center, and process improvement. By leveraging data insights, this role will help clients realize value and enhance system adoption. The Data Consultant will foster long-term relationships with client stakeholders and NICE Business Consultants, ensuring exceptional end-to-end service delivery with a strong emphasis on data analytics, strategy, and processing. This role requires high individual accountability and a commitment to exceeding the needs of business partners.

Key Responsibilities:

• Collect and interpret large data sets of customer KPIs, focusing on identifying patterns and trends, and report results and recommendations for value achievement to business executives or decision-makers in a consumable and actionable format.
• Create strong models of data correlation between business KPI improvement and adoption of NICE solution capabilities by customer end users.
• Collaborate with internal Business Consultants to define account strategies centered around value achievement.
• Enhance consulting value achievement methodology by creating scalable and repeatable models and processes for new data collection, analysis, and reporting.
• Develop continuous improvement programs to achieve financial goals via NICE AI solutions.
• Design, develop, deploy, and maintain automated BI solutions including dashboards, scorecards, and other reports and visualizations.
• Provide deep insights and recommendations based on thorough data analysis and independent discovery.
• Communicate complex analysis and insights to various stakeholders within and outside analytical teams.
• Develop and deliver compelling, story-driven, data-driven insights.
• Address challenging data issues and technical problems as they arise.
• Analyze customer KPI performance and develop improvement plans, gap analysis, and conduct regular business reviews.
• Support NICE Business Consultants in identifying additional solution opportunities.

Required Experience:

• Bachelor's degree in Business, Computer Science, Mathematics, or a related analytical field (advanced degree preferred) or equivalent experience.
• Exceptional attention to detail and ability to identify gaps in source data.
• Relevant professional experience in BI, data science, statistical analysis, and/or enterprise reporting.
• High competency with Microsoft Excel and related platforms, including pivot tables, Visual Basic, and formulae for data reporting purposes.
• Advanced skills in developing ETL along with reports and dashboards using tools such as Python, Power BI, or Tableau.
• High intellectual curiosity, advanced analytical skills, and effective communication of complex concepts.
• Ability to work flexibly and independently in a dynamic environment.
• Proven ability to work successfully with clients and business partners directly.
• Excellent problem-solving skills in high-pressure situations.
• Strong negotiation skills to resolve competing priorities.
• Proven ability to influence cross-functional teams without formal authority.
• Excellent verbal, written communication, and presentation skills.
• Experience working in an enterprise and matrixed hierarchy.

Preferred Experience:

• 5+ years of relevant professional experience in BI, data science, statistical analysis, machine learning, and/or enterprise reporting.
• Advanced SQL and Python skills are a plus.
• Power BI and Tableau experience, courses, or certifications.
• Proven data analyst experience, preferably in the contact center industry.
• Domain experience with contact center self-service analytics, conversation design, IVR & routing, and/or speech analytics