We're seeking an AI Customer Success Manager to serve as the primary advocate for our AI CTRL clients, ensuring they achieve measurable business outcomes and long-term value from their AI investments. You'll guide customers through onboarding, adoption, and expansion while helping them integrate AI solutions into their workflows
Key Responsibilities
Customer Success (80% Focus)
- Lead client workshops, training sessions, and ongoing education as the primary post-onboarding contact
- Drive adoption by identifying new use cases and workflows for AI integration across departments
- Monitor engagement metrics and proactively implement strategies to increase utilization and satisfaction
- Champion client needs internally to ensure solutions deliver measurable business value
- Train and support partners and trusted advisors on positioning AI CTRL effectively
- Host webinars and events to increase partner engagement and awareness
- Act as liaison between partners and internal teams to resolve client issues
Your success will be measured by:
- Customer KPIs (Primary): adoption rates, usage growth, incremental revenue per client, and satisfaction (NPS/feedback).
- Partner KPIs (Secondary): qualified leads, prospect meetings, sales revenue, joint initiatives, and incentive program outcomes.
- Expansion Metrics: number of new departments, workflows, and partners engaged in driving AI CTRL adoption.
- Experience: 3–5 years in customer success, account management, or related SaaS/technology roles. Proven track record driving adoption, growth, and retention. Experience with AI, cloud solutions, or enterprise software strongly preferred
Skills: Strong communication abilities with talent for translating technical concepts into business outcomes. Consultative, customer-first mindset with relationship-building expertise. Analytical and data-driven approach to identifying trends and opportunities. Ability to manage multiple priorities in fast-paced environments
- Education: Bachelor's degree in Business, IT, Computer Science, or related field (or equivalent experience)
Location: Cleveland, Ohio office. On-site role, regional travel may be required.
Salary for this position will be based on your experience and your skills. Estimated salary range is $100,000 to $125,000 annually.
Top Skills
What We Do
Expedient is a network of data centers offering cloud computing, a wide range of managed services, and network connectivity.
