The Scaled Success team is building the knowledge engine behind how SafetyCulture scales. Our mission is to turn fragmented information into a centralized, AI-ready Knowledge Center that helps GTM teams work faster, more consistently, and with greater impact. The AI Content Specialist is a non-customer-facing role focused on creating and maintaining the knowledge, content, and workflows that power internal teams, scaled initiatives, and AI tools.
This role is responsible for turning information into clear, accurate, and well-structured documentation that supports internal users and improves how AI tools perform. You’ll help maintain a trusted Knowledge Center, strengthen knowledge access across GTM teams, and support the content and systems needed to scale efficiently.
As the function evolves, the role may also stretch into creating SC Training content, supporting scaled workflows, and contributing to AI tooling and project work.
This role is ideal for someone who is detail-oriented, organized, and excited by the idea of bringing structure to information. You do your best work behind the scenes, making knowledge easier to find, easier to use, and easier to scale.
What You'll Do
● Knowledge Management & Content Creation
○ Create, update, and maintain Confluence pages and knowledge assets
○ Turn existing team knowledge into clear, structured, and usable documentation
○ Improve outdated, fragmented, or inconsistent content
○ Follow standards for content structure, formatting, tagging, and taxonomy
○ Help maintain a reliable source of truth for internal teams and AI tools
● Delivery & Execution
○ Deliver assigned work on time and to standard
○ Manage multiple tasks and priorities with consistency and attention to detail
○ Take ownership of work from intake through completion
○ Flag blockers early and keep stakeholders informed on progress
○ Support ongoing content maintenance and updates as needs change
● Quality & Documentation Hygiene
○ Produce accurate, complete, and easy-to-use content
○ Apply team standards consistently across documentation and knowledge assets
○ Review your work carefully and incorporate feedback quickly
○ Help keep the knowledge base clean, organized, and up to date
● AI Tools, Scaled Support & Project Work
○ Use AI tools to support drafting, structuring, and improving content
○ Work with platforms such as ChatGPT, Claude, Gemini, Workato, or similar tools as part of day-to-day execution
○ Support scaled team workflows, AI tooling, and internal projects that improve efficiency and knowledge access
○ Contribute to AI-related work that helps prepare content and workflows for future scale use cases
○ Partner with the team to identify simple ways AI can improve speed, consistency, and usability
● SC Training Content Support ○ Support the creation of SC Training content as needed
○ Help translate internal processes and knowledge into learning content or guided enablement materials
○ Contribute to training assets that improve internal readiness and knowledge adoption
A bit about you:
● Strong project management experience — you know how to stick to deadlines and take ownership of your work
● Experience managing or structuring internal documentation platforms (Confluence experience is a strong advantage)
● Hands-on experience with AI tools such as Claude, ChatGPT, Gemini, Workato, or similar platforms
● Comfort with design tools such as Canva for creating internal enablement materials
● Adaptability; ability to consistently perform at a high level in a constantly changing landscape
Skills Required
- Strong project management experience
- Experience managing or structuring internal documentation platforms
- Confluence experience
- Hands-on experience with AI tools (e.g., ChatGPT, Claude, Gemini, Workato)
- Ability to produce clear, accurate, and well-structured documentation following content standards
- Comfort with design tools such as Canva for internal enablement materials
What We Do
SafetyCulture is a global technology company that puts the power of continuous improvement into everyone's hands. Our operations platform unlocks the power of observation at scale, giving leaders visibility and workers a voice in driving quality, efficiency, and safety improvements. More than 60,000 customers use our operations platform to perform checks, train staff, report issues, and automate tasks. In doing so, we drive processes that help businesses get better every day. Recent analysis by Forrester found that our flagship products provide a 214% return on investment for customers, and USD $3.6M in cost savings from operational improvements. From top Australian ASX-listed grocer and retailer Coles and American aviation giant JetBlue, to Europe’s largest hospitality multi-national Accor, our operations platform is helping teams in every industry.
