At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
At Cengage, the AI Content Operations Manager role is uniquely positioned to invent the future of AI integration within our organization. You will lead the management of internal AI content and the administration of AI assets across the workforce. Your efforts guarantee that AI resources are organized, scalable, and aligned with enterprise standards. Key responsibilities include:
- Managing and maintaining enterprise AI content repositories, skills registries, timely libraries, and knowledge resources.
- Setting up operational procedures for the creation, review, maintenance, and retirement of AI content assets.
- Partnering with AI Governance and Compliance to operationalize approved policies, standards, and mentorship.
- Developing and maintaining internal documentation, playbooks, wikis, and user resources.
- Managing AI content quality, consistency, ownership, and lifecycle management.
- Coordinating communications and change management activities related to AI content and workforce enablement.
- Identifying duplicate or overlapping content, prompts, skills, and workflows while driving reuse across business units.
- Supporting reporting, inventory management, and audit readiness for enterprise AI assets.
- Working with content creators, educators, product teams, and business collaborators to promote consistent adoption of approved practices.
To excel in this role, you must bring a balance of technical proficiency and operational expertise. We are looking for someone who is highly organized and can effectively put into action processes that keep our AI content assets flawless. Necessary skills include:
- Demonstrated background in AI content management or a similar area.
- Strong understanding of AI technologies, content creation, and management processes.
- Ability to develop and maintain comprehensive documentation and user guides.
- Excellent communication and collaboration skills to work with diverse teams.
- Strong analytical capabilities to track content quality and lifecycle management.
- Ability to strictly adhere to and operationalize governance policies and standards.
- Experience with change management and driving adoption of new practices across large organizations.
Join us in this ambitious and groundbreaking role to help build the future of AI at Cengage and make a real impact on learners worldwide!
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected].
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
15% Annual: Individual Target$117,100.00 - $152,200.00 USD
Skills Required
- Demonstrated background in AI content management or a similar area
- Strong understanding of AI technologies, content creation, and management processes
- Ability to develop and maintain comprehensive documentation and user guides
- Excellent communication and collaboration skills for working with diverse teams
- Strong analytical capabilities to track content quality and lifecycle management
- Ability to adhere to and operationalize governance policies and standards
- Experience with change management and driving adoption of new practices across large organizations
Cengage Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cengage Group and has not been reviewed or approved by Cengage Group.
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Leave & Time Off Breadth — Paid parental leave and company-designated wellness time off (including a year-end week off) stand out as notable time-away benefits. Flexible work positioning (virtual-first/remote-first) further increases the practical value of time-off and work-life support.
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Wellbeing & Lifestyle Benefits — Workplace mental-health support appears to be a meaningful part of the rewards package, reinforced by external recognition for mental-health practices. Wellness-oriented programs and designated wellness days contribute additional lifestyle value beyond cash pay.
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Inclusive Benefits Coverage — Benefits and policies signal strong inclusion positioning, supported by external equality recognition. Family-related supports (e.g., fertility resources and parent support) also broaden who can benefit from the package.
Cengage Group Insights
What We Do
With more than 100 years of serving learners, Cengage Group is a global edtech company that enables student choice. No matter how, where, when or why someone wants to learn, our portfolio of education businesses supports all students, from middle school through graduate school and skills education, with quality content and technology. Collectively, our three business units – Cengage Academic, Cengage Work, and Cengage Select – help millions of students each year in more than 125 countries achieve their education and career goals and lead choice-filled lives. Visit us at www.cengagegroup.com
Why Work With Us
Our employee experience centers around a shared purpose: to help millions of learners achieve their dreams and improve their lives through education. Whether you want to make a difference in the world or start a fulfilling career in edtech, we focus on providing our employees with meaningful work while empowering them with resources to succeed.
